• Report: #128877

Complaint Review: Publix

  • Submitted: Tue, January 25, 2005
  • Updated: Thu, July 17, 2008

  • Reported By:miami Florida
Publix
Mcculloch Road Oviedo, Florida U.S.A.

Publix ripoff racist rude employees and managers, mistreats young minority females Oviedo Florida

*Consumer Comment: Don't Reply any Further

*Consumer Comment: Don't Reply any Further

*UPDATE EX-employee responds: Publix isn't discriminating, its a few bad former employees.

*Consumer Suggestion: agreed with the above

*Consumer Suggestion: agreed with the above

*Consumer Suggestion: agreed with the above

*Consumer Suggestion: agreed with the above

*UPDATE EX-employee responds: Think & Breathe before you speak

*UPDATE EX-employee responds: Think & Breathe before you speak

*UPDATE EX-employee responds: Think & Breathe before you speak

*UPDATE EX-employee responds: Think & Breathe before you speak

*Consumer Comment: On the fence.

*UPDATE Employee: Not all Publix associates are the same

*Consumer Comment: It's like that for me, also..

*UPDATE Employee: Just Read Please...... I think that each person accepts the fact that racism exists in America.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Publix on mcculloch rd in oviedo is consistently racist, treats young minorities like trash, accuses them of stealing, ignores them at the deli, and managers laugh at them during job interviews. Several years ago I tried to get a job at this publix. Of course I an over-qualified for a cashier position, but was just a college student seeking to make some extra money.

When I went in for the interview, the arrogant manager interviewing me was very rude. When he asked me why I wanted to be a cashier, I told him that I had very good customer service skills and liked helping people out. When I told him this he began laughing as if "yeah right." He was condescending the entire interview and of course I didn't get the job. I went to that publix a lot and was constantly mistreated or treated rudely by cashiers and deli workers. At one time, I went to the deli and there was a white customer in front of me. Once the white customer was helped, the publix employee who was a white male laughing said to me "i'll be right back" and walked in the back while chatting with an employee. Five minutes passed and he didn't come out.

There were people just sitting around cutting meat and I was standing there just waiting. Finally one of the guys cutting meat said to me condescendingly like I was a child "has anyone helped you yet." I said "no" and then he said "awwwwwwwwww, i'll help you out" as if I was a five year old. many times when I go to the deli, when it's my turn, all the workers will just suddenly pretend to be busy--even if the line is very long. Everyone will have to wait until a hispanic worker, or minority employee comes to help me, then while I'm being helped, all the racist white deli workers will rush forward to help the white people standing behind me--this has happened MANY times...and it is clearly discrimination and racism. I was even accused once of stealing--I had brought back a sub that was made incorrectly by a deli worker when someone bought it for me.

Since it was during christmas time and the lines were long, the guy at the customer service desk told me that when I got the sub, I could just take it and leave. When I got my sub and walked out, immediately a white jerk from the deli chased me out the store and condescendingly told me that I needed to pay for the sub.. I of course explained to him that I had exchanged the sub for a previous one. He had no right just accusing me of stealing instead of attempting to find out the situation first. Finally I called a manager once to tell him about my ridiculous experiences at the publix store, and this idiot's response over the phone was "you don't sound like a minority." I was of course shocked and appalled that this pathetic buffoon instead of taking my complaints seriously or trying to find out why these mean racist deli workers were discriminating against me or other minorities, would just reply with an accusation that I wasn't a minority.

This publix and this entire ucf area and city is rude and treats young minorities and especially young women as if they are thieves. This particular publix is very racist, and I have had numerous experiences there with the employees and cashiers that were racist or unfair. There's no reason to target young women to pick on or treat badly.. this is the worst publix, and no other publix i've been to treats people this way. I know publix has been sued for racism in the past, and people need to continue to sue this ridiculous company for it's bad practices, racist employees, and ignorant and negligent rude managers.

nr
orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 01/25/2005 05:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Publix/Oviedo-Florida-32765/Publix-ripoff-racist-rude-employees-and-managers-mistreats-young-minority-females-Oviedo-128877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Publix

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 15Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Don't Reply any Further

AUTHOR: Russ - (U.S.A.)

It's everyone's favorite victim - MELISSA. And now, we have evidence that she's been discriminated against for the past three years.

"Anonymous" can disguise her name, but not her writing style. Yep, she rants like a woman and writes like a child!
Respond to this report!
What's this?

#2 Consumer Comment

Don't Reply any Further

AUTHOR: Russ - (U.S.A.)

It's everyone's favorite victim - MELISSA. And now, we have evidence that she's been discriminated against for the past three years.

"Anonymous" can disguise her name, but not her writing style. Yep, she rants like a woman and writes like a child!
Respond to this report!
What's this?

#3 UPDATE EX-employee responds

Publix isn't discriminating, its a few bad former employees.

AUTHOR: Chris M. - (U.S.A.)

First of all, the first issue was the interview. That particular store (#458) rarely hires people. They mostly take in transferred employees from college students who already worked at publix prior to moving to UCF. In the case of the interview, you made a statement in which one would expect everyone to say (Customer Service skills and helping people). I'm sure he didn't mean for it to come across as "yeah right". You probably didn't get the job because there are hundreds of applicants and you didn't fulfill their needs.

This store has a very large number of young adults working and sometimes they may act inappropriately (in your deli experience), however its no excuse for it.

The ONE time you felt the deli discriminated against you, you should have talked to a manager in charge before leaving the store. In the case of the sub exchange, a corporate procedure was not followed in that a manager should be involved before stopping someone. This store has a high incident of students not paying for their subs and Chinese food since they usually eat in the cafe. However, as a customer, I would have walked back to the customer service counter to make sure they knew I had my new sub and no one would think I was stealing it. Had you communicated to the deli that you were replacing a sub that wasn't made correctly, they wouldn't have put a price sticker on it and you would have saved the embarrassment on both parties. Trust me, there is nothing worse than accusing someone of stealing when they've done nothing wrong.

I just hope that three years after your experience, its not anything like that now. I worked at Publix 458 from '01-'04, so I wasn't there at the time you had this bad experience. I'd have to agree with Lauren from Oviedo. Think and breathe before you speak.
Respond to this report!
What's this?

#4 Consumer Suggestion

agreed with the above

AUTHOR: Jami - (U.S.A.)

It really sounds like you are one of those people who purposely go out looking for the tiniest incidences and blows them out of proportion. You sound more like a drama queen than somebody who truly had a bad experience ripoff worthy. Just because the man said "awww, I'll help you out" you complained. Proves you are one of those customers from hell who just cant be satisfied!!
Respond to this report!
What's this?

#5 Consumer Suggestion

agreed with the above

AUTHOR: Jami - (U.S.A.)

It really sounds like you are one of those people who purposely go out looking for the tiniest incidences and blows them out of proportion. You sound more like a drama queen than somebody who truly had a bad experience ripoff worthy. Just because the man said "awww, I'll help you out" you complained. Proves you are one of those customers from hell who just cant be satisfied!!
Respond to this report!
What's this?

#6 Consumer Suggestion

agreed with the above

AUTHOR: Jami - (U.S.A.)

It really sounds like you are one of those people who purposely go out looking for the tiniest incidences and blows them out of proportion. You sound more like a drama queen than somebody who truly had a bad experience ripoff worthy. Just because the man said "awww, I'll help you out" you complained. Proves you are one of those customers from hell who just cant be satisfied!!
Respond to this report!
What's this?

#7 Consumer Suggestion

agreed with the above

AUTHOR: Jami - (U.S.A.)

It really sounds like you are one of those people who purposely go out looking for the tiniest incidences and blows them out of proportion. You sound more like a drama queen than somebody who truly had a bad experience ripoff worthy. Just because the man said "awww, I'll help you out" you complained. Proves you are one of those customers from hell who just cant be satisfied!!
Respond to this report!
What's this?

#8 UPDATE EX-employee responds

Think & Breathe before you speak

AUTHOR: Lauren - (U.S.A.)

I worked at several Publixes during my college education and I also regularly shop at the Publix mentioned in this complaint. I am a Cuban young lady and have not had a single bad experience at this Publix, if anything, they are always extremely courteous and I feel as though I'm treated the same as others. I believe this young lady was angry when she wrote this, and didn't equate other experiences she had into her evaluation. It is hard to believe that every single experience there was bad. She also starts by stating that Publix is racist towards minorities but concludes that Publix dislikes young women. Her thoughts are clearly scrambled by that point, leading me to believe that anger had taken over and rational had left the building. I worked at Publix, and I know my attitude toward the customers was based on their attitude toward me. If someone was friendly, I was of course friendly back. I always start out friendly, but if someone was vulgar or rude, my attitude would quickly change, but never to the level that this woman has stated. I think she should look at herself and her own attitude and contemplate whether their attitude toward her was just a reflection of her own, if their attitude was, in fact, as bad as she states. Some might feel as though I'm bias toward Publix, but I can assure you that this is not the case, as I left on bad terms with them, but I can reassure you that it had nothing to do with my race, gender or age. I also know that while working there, it was a point of Publix to hire minorities and people with disabilities in order to broaden the work atmosphere and to contribute back to community, as it is the community that keeps the money flowing in after all.
Respond to this report!
What's this?

#9 UPDATE EX-employee responds

Think & Breathe before you speak

AUTHOR: Lauren - (U.S.A.)

I worked at several Publixes during my college education and I also regularly shop at the Publix mentioned in this complaint. I am a Cuban young lady and have not had a single bad experience at this Publix, if anything, they are always extremely courteous and I feel as though I'm treated the same as others. I believe this young lady was angry when she wrote this, and didn't equate other experiences she had into her evaluation. It is hard to believe that every single experience there was bad. She also starts by stating that Publix is racist towards minorities but concludes that Publix dislikes young women. Her thoughts are clearly scrambled by that point, leading me to believe that anger had taken over and rational had left the building. I worked at Publix, and I know my attitude toward the customers was based on their attitude toward me. If someone was friendly, I was of course friendly back. I always start out friendly, but if someone was vulgar or rude, my attitude would quickly change, but never to the level that this woman has stated. I think she should look at herself and her own attitude and contemplate whether their attitude toward her was just a reflection of her own, if their attitude was, in fact, as bad as she states. Some might feel as though I'm bias toward Publix, but I can assure you that this is not the case, as I left on bad terms with them, but I can reassure you that it had nothing to do with my race, gender or age. I also know that while working there, it was a point of Publix to hire minorities and people with disabilities in order to broaden the work atmosphere and to contribute back to community, as it is the community that keeps the money flowing in after all.
Respond to this report!
What's this?

#10 UPDATE EX-employee responds

Think & Breathe before you speak

AUTHOR: Lauren - (U.S.A.)

I worked at several Publixes during my college education and I also regularly shop at the Publix mentioned in this complaint. I am a Cuban young lady and have not had a single bad experience at this Publix, if anything, they are always extremely courteous and I feel as though I'm treated the same as others. I believe this young lady was angry when she wrote this, and didn't equate other experiences she had into her evaluation. It is hard to believe that every single experience there was bad. She also starts by stating that Publix is racist towards minorities but concludes that Publix dislikes young women. Her thoughts are clearly scrambled by that point, leading me to believe that anger had taken over and rational had left the building. I worked at Publix, and I know my attitude toward the customers was based on their attitude toward me. If someone was friendly, I was of course friendly back. I always start out friendly, but if someone was vulgar or rude, my attitude would quickly change, but never to the level that this woman has stated. I think she should look at herself and her own attitude and contemplate whether their attitude toward her was just a reflection of her own, if their attitude was, in fact, as bad as she states. Some might feel as though I'm bias toward Publix, but I can assure you that this is not the case, as I left on bad terms with them, but I can reassure you that it had nothing to do with my race, gender or age. I also know that while working there, it was a point of Publix to hire minorities and people with disabilities in order to broaden the work atmosphere and to contribute back to community, as it is the community that keeps the money flowing in after all.
Respond to this report!
What's this?

#11 UPDATE EX-employee responds

Think & Breathe before you speak

AUTHOR: Lauren - (U.S.A.)

I worked at several Publixes during my college education and I also regularly shop at the Publix mentioned in this complaint. I am a Cuban young lady and have not had a single bad experience at this Publix, if anything, they are always extremely courteous and I feel as though I'm treated the same as others. I believe this young lady was angry when she wrote this, and didn't equate other experiences she had into her evaluation. It is hard to believe that every single experience there was bad. She also starts by stating that Publix is racist towards minorities but concludes that Publix dislikes young women. Her thoughts are clearly scrambled by that point, leading me to believe that anger had taken over and rational had left the building. I worked at Publix, and I know my attitude toward the customers was based on their attitude toward me. If someone was friendly, I was of course friendly back. I always start out friendly, but if someone was vulgar or rude, my attitude would quickly change, but never to the level that this woman has stated. I think she should look at herself and her own attitude and contemplate whether their attitude toward her was just a reflection of her own, if their attitude was, in fact, as bad as she states. Some might feel as though I'm bias toward Publix, but I can assure you that this is not the case, as I left on bad terms with them, but I can reassure you that it had nothing to do with my race, gender or age. I also know that while working there, it was a point of Publix to hire minorities and people with disabilities in order to broaden the work atmosphere and to contribute back to community, as it is the community that keeps the money flowing in after all.
Respond to this report!
What's this?

#12 Consumer Comment

On the fence.

AUTHOR: Jobe - (U.S.A.)

I travel through Publix Delis all day long as part of my job. At this particular store #675, I can not say that I have seen that attitude from their Deli staff. That being said, I am only in the store for about an hour per week.

What i can surely say though is that Publix corporate culture definitely leans that way. It's best evidenced by looking at the manager portraits behind any customer service desk, any store. A store with even 40-50% minority employment will rarely have a manager over the level of assistant dept manager.

Cute white females can promote easilly enough. But almost never to store level.

Jobe
Respond to this report!
What's this?

#13 UPDATE Employee

Not all Publix associates are the same

AUTHOR: Kathleen - (U.S.A.)

I have worked for Publix for three years now, and I am sorry you have been mistreated at that particular store. Not all of us treat our customers that way; actually, my store receives many compliments on our customer service.

The best thing you can do would be to go to Publix.com and submit your complaints via email there. They DO get received and acted upon! Be sure to tell them which store, and any names you may remember from the incident.

Reading your report, however, you do seem to have a huge chip on your shoulder. Racism runs both ways; for instance, I have asked many people if they have been waited on yet, and it is NOT a racial slur to ask if they need assistance! It is my job! You say the deli people 'pretend' to be busy...I can assure you, we don't have to 'pretend' to be busy...we are! Making deli trays for orders, preparing lunch, etc. I'm sorry you think you are better than employees like me since you are so 'over-qualified'.

On the other hand, I could also tell you horror stories about how the customers treat us like we are subhuman, just because we are working behind the counter. Unfortunately, my store manager is a real b..ch to the associates, but most of them will kill themselves to make customers happy.

I hope you get a quick response; as I said, email is the fastest way to get an answer from the headquarters at Lakeland.
Respond to this report!
What's this?

#14 Consumer Comment

It's like that for me, also..

AUTHOR: Liz - (U.S.A.)

And I am not a minority. I worked for them exactly one week then quit because I couldn't even understand why they would treat me rudely. All day there were comments from the other employees and managers like, "You only have half a brain". I even had a customer ask me if they were treating me unjustly and I had to agree. Even SHE saw that they were, by just buying something across the isle. I'll never support Publix. I feel sorrow for all that you've been through, let's both stand up and say "forget them".
Respond to this report!
What's this?

#15 UPDATE Employee

Just Read Please...... I think that each person accepts the fact that racism exists in America.

AUTHOR: M - (U.S.A.)

Hi,I've been employeed with Publix for over 10 yrs and not only am I a minority, I am also a woman, and live in the city of Oviedo. I am just a regular employee, not in mgt(by my own choice).

I think that each person accepts the fact that racism exists in America. Sad but so true.As a society we have come so far,yet we have many more ways of travel to end racism which probably will never end.

With that said,no matter where I go I generally have experienced some form of racism.However
what 1 person defines as racism someone else may say it was only a joke.Perception is everything. Perception is personal as well.This is not an excuse simply an explanation.On the whole no company can police every employee's comments or actions,but they are responsible for them.

I myself have experienced some stupid racist comments from co-workers who look at me and would not be able to guess that they are making comments to a minority. Indeed I have taken the comments and actions to my mgt team and used my ladder of process to either end the person's employment or make them aware of how unacceptable it is to make a joke of what they said(Depending on my judgement of the severity of what they have done is my deciding factor of should it cost them their employment).I have yet to take anything to mgt,warehouse,or anyone in my company who didn't address the problem immediately and I would say 100 percent effectively.

Have you taken your concerns to someone who could address them ?Contacted anyone at the Lakeland Warehouse?Emailed anyone ?Contacted a district mgr?All that info is avail to you.Publix cannot correct a problem it is not aware of.

I am sorry you feel that Publix hasn't addressed a problem you feel you endured.As well as I apologize for any indifference of the way you feel you were treated.In Oviedo alone,by UCF you have many Publix options.You can receive contact options of your choice from other Publix's in the area.

Just remember when you look at any big company there are always people out there looking around with dollar signs in their eyes and many lawsuits should be seen for what they are.Many companies will settle a case just because it is cheaper without admiting any wrong doing.I am not saying to you that each lawsuit is frivolous but please look at the merits of each lawsuit filed.The discrimination lawsuit concerning women brought an awesome program now in effect for the hiring and promotion process.So the discrimnation lawsuit concerning black & hispanics you should look at the merits of the case.Read before you judge,look for solutions ,and continue to seek answers to all of your questions.

Good Luck & God Bless
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X