- Report: #800505
Report - Rebuttal - Arbitrate
Complaint Review: Pure Creative (Elizabeth Eichelman)
Pure Creative (Elizabeth Eichelman)742 Delta Ave. Cincinnati, Ohio United States of America
Pure Creative ,Elizabeth Eichelman, Unprofessional and did not provide services paid for Cincinnati, Ohio
*Author of original report: Rebuttal with misleading information
*REBUTTAL Owner of company: Final Payment Not Received
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Upon first payment everything seemed to be going fine with the design process, no issues. Samples were sent and I liked the work that was being done in terms of the design.
After the images for backgrounds were finished for the 4 pages I was having built 2nd payment was asked for to start the next stage. Payment was made. Text content was asked for which I said I would work on. All work stopped at this point because I could not provide text. Even though there were other aspects like the inventory engine (wordpress, joomla, etc) that could have been created in this time. 2 months passed because I didn't have "content" to give her (I spoke to many other developers after this who ALL stated the content such as text for "about pages", and items to put in the inventory should be done last. On top of this should be done in a way which can be changed and not static.)
Time passed and I wanted to push forward with getting the site done, I made multiple attempts at contact with no answer. When finally replied I was told that she couldn't take on anything more at the time due to school. I said that was fine and let's figure out how much was paid and would like to get whatever portion of the money I had paid for work to be done that hadn't been completed at this point, and to get all files sent to date. She proceeded to also tell me that because I couldn't provide the text and "content" she needed right when she "needed" it that I should wait for her to have time to resume work. And that I should help her out with that, also that I don't get to put a hold on things whenever I want and expect her not to do the same. Ding ding I'M PAYING YOU, yes I actually can.
She proceeded to tell me I owed her the final balance for a complete site, and that she had uploaded files to a ftp server and to just get them off of there if I want them. WOW. After arguing via different forms of communication for hours she finally started sending files. The home page and about page which were "completed" consisted of images and about 20 lines of basic HTML code. No "featured items, sold items, news", or anything field discussed. The inventory and about page were nothing more than photoshop image files.
On top of this she started to insult me personally when I insisted that I would take legal action if she didn't send me the files.
The following day I hired a new developer, gave him the files I was given and he said it was probably $150-200 worth of work. I also asked another girl I know that does graphic design what she would have charged for the same work and she estimated $200-225. Yet I paid $600 for 4 photoshop images, and was asked for another $300 before she would give me anything.
Be careful before hiring Elizabeth/Pure Creative for anything! Photoshop work is mediocre at best for professional prices, I can't comment on the coding because none was done, yet part of my $600 was for 2 "completed pages"!!!
The new developer has proceeded to implement ALL of the fields I asked for, the inventory, and code the site to near completion in a matter of 1 week with no "content" needed from me like Pure Creative insisted had to be given before any further progress could be made.
This report was posted on Ripoff Report on 11/21/2011 03:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pure-Creative-Elizabeth-Eichelman/Cincinnati-Ohio-45226/Pure-Creative-Elizabeth-Eichelman-Unprofessional-and-did-not-provide-services-paid-for-800505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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