Pure Nutrients Inc Unable to get refund Orange, Connecticut

I ordered the product.  But that is it.  I didn't even open it.  Then, I heard that the product isn't really a good idea.  When the $89 showed up on my card, I called for a refund, but they said I had missed the 5 days.  In my receipt it says nothing about 5 days.  I am guessing it was on the internet somewhere.  The customer service was not helpful at all.  She repeated over and over that it was not fraud.  I still have the right to return the product to get my money back, I feel.  So I will see if they credit my account after returning my product.  What a ripoff!!!