We came to buy a used truck, we told the salesman that we wanted our credit only pulled once and that if it didn't work out with their bank then we would use our own. The sales manager, Stormy, was mentioning how he randomly pulls customers credit, the ones that never ended up buying a car from them, so that was odd and seemed very illegal!! In the mean time, they worked out a deal with their bank and we signed the contract same day and bought the car.
Two days later they tell us the contact doesn't match the bank's policy and that we would have to re-sign a new contract with a higher monthly payment, and then they said another bank approved us for a better rate (though we never gave them consent to run our credit for another bank). Then, via fedex mail, we signed and returned the new contract.
Then, almost four days later they call saying one of our ssn does not match our birth year so they have to redu the contract under one of us not joint. So, via mail, we signed and returned the new contract and never hear back from them again.
We call and get attitude from both the sales managers, Stormy and Terry, and was hung up on three times. They refused to send our title to the dmv, they lied saying an employee was not there but in fact they were because we called back to verify. They never returned calls when promised. They blamed us, as the customers, for delaying the loan processing and complained that all they want is their money. Very unprofessional, very rude, and we continue getting many letters from different banks showing that our credit was pulled over six times and now our credit score is significantly lower. This place is a joke.