residential
  • Report: #481126

Complaint Review: Q Lending - LV Mortgage Services - Ameriquest

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  • Submitted: Mon, August 17, 2009
  • Updated: Mon, March 14, 2011

  • Reported By: 21jammer — charlotte North Carolina USA
Q Lending - LV Mortgage Services - Ameriquest
2600 DOUGLAS ROAD Coral Gables, Florida United States of America

Q Lending - LV Mortgage Services - Ameriquest Stay AWAY FROM THIS COMPANY THEY ARE LIARS !!! weston, Florida

*General Comment: Rate Expiring

*UPDATE Employee: There is a solution

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To make a long story short..I applied for a mortgage , gave them all the information they needed, was approved and FOUR MONTHS LATER THEY SAID THEY COULD NOT HONOR THE RATE THAT I WAS QUOTED EVEN AFTER THEY SAID I WAS LOCKED IN !!!!. THEY ARE RUDE, LIARS.. STAY AWAY. do yourself a favor, dont believe a word they say.


This report was posted on Ripoff Report on 08/17/2009 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Q-Lending-LV-Mortgage-Services-Ameriquest/Coral-Gables-Florida-/Q-Lending-LV-Mortgage-Services-Ameriquest-Stay-AWAY-FROM-THIS-COMPANY-THEY-ARE-LIARS-481126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Rate Expiring

AUTHOR: Mortgage Pro - (United States of America)

To resolve this issue from happening again, RESPA has enforced some guidlines. Buyers will now get a GFE that reflects a locked interest rate if locked and the number of days left for the lock to expire.

Buyers have always had the option to extend rate locks but at a cost of course. I wonder if the buyer was ever given the option to extend their rate or if they were even shown the rate lock confirmation......
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#2 UPDATE Employee

There is a solution

AUTHOR: Concerned Party - (USA)

I would just like to say there are a lot of happy customers that have done purchases and refinances with our company.  At the time that this file was clearing underwriting, rates had changed and  expired.  The customer was offered to close at a higher rate at that time or wait till the market came back around to get the rate they were originally looking for.  At that time the customer became angry and said they were getting an attorney.  Customer has been left several messages via e-mail and phone to notify them rates had come back around where we originally started and they were offered concessions to rectify a bad situation.  If they are willing to be patient and are interested in resolving this, we would like to help. 
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