- Report: #1021315
Report - Rebuttal - Arbitrate
Complaint Review: qlinkwireless.com
qlinkwireless.com499 East Sheridan Street Suite 300 Dania, Florida United States of America
qlinkwireless.com Q Link Wireless Horrible Free Government Cell Phone @ Horrible Customer Service, The Worst Cell Phone Company! Dania, Florida
*Consumer Comment: tracfone
*Consumer Comment: Know your facts
*General Comment: Good God
*Consumer Comment: TO THE JACK-OFF "TYG, AND YOUR JACK-OFF ADVICE....
*General Comment: ?????
*Consumer Comment: Your problem sounds very familiar !!!!
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Q Link Wireless has the worst customer serives of any cell phone company! It takes 3-5 hours of waiting on the phone for a customer service rep to answer your call.
They never reply to any of their emails. The government free cell phone service they offer is a ripoff, no customer service, poor quality cell phones.
They also advertise that you can upgarde your cell phone to a smart phone, which is the reason why i joined them!
However after 90 days of horrible service @ countless wasted hours of waiting on the phone for a customer service rep to answer. I am "not" able to upgrage my old junk used free government cell phone to anything better!
Once you have applied @ received your free government cell phone the "UPGRADE" to a better smart phone offer completely dissapears from their web site!
Calling them again for the 6th time in 3 months does no good. They have excuses for why i can't now upgrade my cell phone to a better quality cell phone. Saying it must be a problem with their web site, or try calling back in a few days.
This company is a scam! Every time i had gotten ahold of someone to talk to there, it took upwards to 4-5 hours of waiting time listening to their recorded 2 songs over @ over again. And it has always been the "Very Same Customer Service Rep"
I assume they only have one person working there as a customer service rep. I've called them a total of six times, waited upwards to 4-5 hours to speak to someone @ its always been the same rep who eventually answers my calls!
Beware of Q Link Wireless.
This report was posted on Ripoff Report on 02/27/2013 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/qlinkwirelesscom/Dania-Florida-33004/qlinkwirelesscom-Q-Link-Wireless-Horrible-Free-Government-Cell-Phone-Horrible-Customer-1021315. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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