- Report: #1091817
Report - Rebuttal - Arbitrate
Complaint Review: quality pool and spa
quality pool and spa267 W 2950 S salt lake city, Utah USA
quality pool and spa Rude liar! The tech is very rude and he lied to us about the problem to charge us more money salt lake city Utah
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*REBUTTAL Owner of company: Complaint Resolved
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It is a long story. The short conclusion is they are totoally a scam and avoid them absolutely. (The tech from this company is a very rude liar. He told us that the hot tub heater was broken and needed replacement. It turned out the problem was just that the high limit was tripped and it took only a botton push to fix).
We just purchased a house and got a hot tub from the previous owner. The first time we turn on the hot tub after draining and refilling, we found the hot tub is not heating. The previous owner told us that she replaced the heater of the hot tub just two years ago and it was working one week ago. She gave us the receipt for the heater replacement and suggest us to call the quality pool & spa who replaced the heater two years ago.
We did and a tech named Derek is sent to our house. He did some measurements and concluded that the heater was broken again. I said it was working one week ago and he insisted that the heater was broken and needed replacement. He took the old heater with him when he left because he said he needed it to find an exact matching model and also to check if the manufacture warranty had expired. Then someone from the company called and said they found the warranty had expaired and we needed to buy a new one which is 352 dollars plus installation fee at 90 dollars per hour and it would take them a couple of hours to install.
I was still suspecious that the heater was broken and asked them to bring my old heater back when they come install the new one by email. Then Derek called me and said that they did not have the heater anymore because they sent it back to the manufacture to check the warranty. I asked why would you send it back to manufacture just to check the warranty when you only needed to call the manufacture. I insisted on getting my old heater back. He became very angry suddenly and yelled at me saying it was me who asked him to send it back. I said I did not. He continued yelling and said he's done. He hung up on me after I asked him to calm down.
I then sent them email and asked my heater back again. They said they would ask the manufacture to send it back and I need to pick it up myself. The next day (the next day!!), they told me the heater is back! (just one day after they said they would ask the manufacture to send me the heater back! I highly doubt they actually sent the heater back to the manufacture). I picked it up myself.
After that, I asked another tub repaire company to fix the problem. A tech was sent to our house and disgonosed the tub again. You know what, it turns out the heater was totally fine!! The culprit was just that the high limit was tripped!! It took only a button push to fix!! I explicitly asked this new tech that could it be just a mistake of Derek in his misdiagnose, and he said any qualified tech would not make such an obvious mistake and it was clearly a scam.
I suggest anyone to avoid quality pool & spa for any business.
This report was posted on Ripoff Report on 10/14/2013 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/quality-pool-and-spa/salt-lake-city-Utah-84107/quality-pool-and-spa-Rude-liar-The-tech-is-very-rude-and-he-lied-to-us-about-the-problem-1091817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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