Complaint Review: Quibids.com - Oklahoma City Oklahoma
- Quibids.com Oklahoma City, Oklahoma United States of America
- Phone:
- Web: www.quibids.com
- Category: Auction / Liquidators
Quibids.com Retaliates Against Consumers Oklahoma City, Oklahoma
*UPDATE Employee: Contact Us
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There are a number of issues with this company, specifically not delivering on items purchased, sending a lesser item than the one advertised (I have two open issues with the company as of today that have yet to be addressed) but the reason that I am filing this report is that they retaliate against consumers asserting their rights provided by the credit card issuer.
I was forced to file a dispute with my credit card company after non-delivery of an item (which I finally received and subsequently dropped the dispute) but recently learned that it decided to permanently disable my account as a retaliatory action for filing the dispute which is a sh*ty thing to do. Here's the email from the company:
Landon M., Feb-02 12:30 pm (CST):
Hello,
After reviewing your account it appears your account has been permanently disabled due to the fact that a chargeback has been filed with your bank or credit card company against our company. We look forward to working with your bank or credit card company to resolve this issue. Please feel free to contact us with any other questions you may have regarding this issue. Thanks and have a great day.
Sincerely,
QuiBids Compliance Department
This action and reply from Quibids speaks volumes about the company and its practices. I have alerted Visa because this is clearly a violation of its agreement. Quibids may assert that it can refuse to do business with anyone at its choosing, but it did more than that; it's discriminating/retaliating against consumers that assert their rights with their credit card issuers.
Quibids did not notify me of this action but took this action unilaterally without notification (apparently there was no intention of refunding my credit balance either). It was only after I was confirming that the flat screen TV that I recently had delivered was not the one advertised in the auction (they switched a 240 Hz model for a 120 Hz model). Is this a mistake or a 'bait and switch'? The longer it takes the company to respond to my inquiry makes it look more like the latter rather than the former.
Also, I am still waiting for delivery of a gift card purchased last month which the company has not responded to my inquiries (last contact was 1/17, no response) so I may be forced to file 2-3 more credit card disputes against this company for these issues.
This report was posted on Ripoff Report on 02/02/2011 06:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/quibidscom/oklahoma-city-oklahoma-/quibidscom-retaliates-against-consumers-oklahoma-city-oklahoma-690082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Contact Us
AUTHOR: J4me10 - (United States of America)
SUBMITTED: Monday, February 21, 2011
If you file a charge back, we assume you do not wish to do business with us. If you do not, that is completely fine. If you do, let us know and we'll be happy to re-instate the account. However, regarding this particular issue, your last inquiry with us was 2/4 and we were unable to finish resolving your issue due to a disconnection on your end.
We do not do any sort of 'bait and switch' tactics. We take pride in ethical business practices in our industry and have received accreditation from the BBB in September of 2010. Fee free to contact us should you still have any questions and we'll be happy to help.
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