Complaint Review: Quicken Inc. - Menlo Park, California
- Quicken Inc. 180 Jefferson Drive Menlo Park, , California USA
- Phone: 800-656-6115
- Web: http://www.quicken.com
- Category: Computer Software
Quicken Inc. IntuitQuicken for Mac Quicken denies users access to support for malfunctioning software. Menlo Park, California
*Consumer Comment: Only 4 months?
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My Quicken software suddenly changed the display's appearance, making some essential features impossible to use. I called the support phone number and was told I could not get help because it had been 90 days since I last paid for an upgrade. (Actually, it had been only 4 months.)
I then tried to access the support support for mutual member support. I went to the login screen and entered my password. The system insisted I had entered an incorrect password even though I know I had not. After many tries, I decided to reset my password anyway.
The system emailed my username (which I already knew) and included a link to reset my password. They just sent me in circles with the email,, never even letting me reset my password.
At the end of the session, the system gave me a survey to compleete. Even though it asked whether I had completed my purpose with the site, there was no opportunity to elaborate.
This report was posted on Ripoff Report on 05/07/2016 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/quicken-inc/menlo-park-california-94025/quicken-inc-intuitquicken-for-mac-quicken-denies-users-access-to-support-for-malfunction-1304274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Only 4 months?
AUTHOR: Robert - (USA)
SUBMITTED: Sunday, May 08, 2016
They provide warranty support for 90 days, it has been 4 months for you. So I hope that even though you are using an accounting program you are aware of simple math that 4 months(120 days) is greater than 90 days.
As for your problem with the Community. I really have no idea where you are trying to go or log in with. Because the community does not require any sort of login. I just verified it again today.
In all honesty, even though you may come back and claim you have been using computers for 40 years, have 3 degrees in Computer Science, and have been using quicken for a decade. The issues you are claiming sound more like "User Error", unfortunatly without much detail it is not possible to guide you as to what your issue may actually be.
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