- Report: #1097050
Report - Rebuttal - Arbitrate
Complaint Review: Quicken Loans
Quicken Loans1050 Woodward Ave Detroit, Michigan USA
Quicken Loans After complaining about the horrible treatment, I requested and was promised my $500 back. I only received $145.75 3 months after contacting the President of the Company. Detroit Michigan
*Consumer Comment: SICKEN LOAN POEM
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I applied for a home refinance for my primary home property with Quicken Loans 8 months ago. I was passed around from one person to another.
An appraisal was ordered and I paid $550 for it and the person performing it was aweful - would not listen to me when I tried to tell him about the upgrades I had done, did not show a compaison of other properties in the area, etc. After he left, I contacted Quicken Loans to complain about him. This was a person that Quicken Loans hired - not me.
2 months later I was notified I could not close on the loan because the appraisal was done "wrong" and I would have to have another appraisal done and pay for another one as well.
I sent a registered letter to the President of the company requesting the $500 I paid to start the loan process and was contacted by someone in Client Services to tell me I would be refunded the entire amount. 3 months ago, I was refunded $145.75 to my American Express Credit Card and am still waiting for the balance that is due me - $354.25.
As of now, I have not received any more correspondence even though I have left several messages concerning my refund nor have I received the rest of my money.
They are the worse mortgage company I have ever dealt with.
This report was posted on Ripoff Report on 11/05/2013 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Quicken-Loans/Detroit-Michigan-48226/Quicken-Loans-After-complaining-about-the-horrible-treatment-I-requested-and-was-promise-1097050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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