• Report: #474656

Complaint Review: Quicken Loans

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  • Submitted: Wed, July 29, 2009
  • Updated: Sat, November 28, 2009

  • Reported By:Kansas CIty Missouri
Quicken Loans
1212 W 41st Street Kansas City, Missouri U.S.A.

Quicken Loans Nothing but a Bunch of Liars. Broker(Quicken) vs. Bank Kansas City Missouri

*Consumer Comment: Quicken is not telling the truth here...

* : Response from Kelly at Quicken Loans

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I am sorry but this is a bunch of bull. Quicken Loans and Seth Zimmerman "STOLE" $600 from for a commitment fee. When I called less than a hour after we talked on 07/28/2009 and on the phone and ask them to cancell my transaction, and they "AGREED". I was told that the transaction was never even process

So Quicken is costing me $600 for a 20 minute conversation. I don't think so, I am going BLOG hunting, and calling my Attorney General, Better Business Bureau, and shouting out to the world to let them know what QUICKEN is. They are Brokers, Liars, Middlemen, High Fee's, that do not train there loan officers worth nothing.

They could not compete with my current lender rates, service, and/or honesty. My lender was not selling me dreams and lying to me about what they were charging me. They were not quoting me on a 30 year, and selling me rates for a 15 year like quicken. Better yet let me say BANK. Bank. BANK. Bank. I can see the difference between a broker and bank.

I am sorry that I have to explain my experience this way, but since 9am I have talked to 13 different people at offices in Michigan, Ohio, and even someone in Phoenix. The right hand does not what the left is doing.

I am watching a commerical right now. They are advertising on TV 4.99 on a 30 year fix. What will it cost me a 200k home to get 10k. They leave that out, and that's not even counting the $3500 they need for my escrow's.


BEWARE OF THE WOLVES IN SHEEPS CLOTHING!!!!

I do not RESPECT QUICKEN and Daniel Gilbert, and you should not either.

Weekendsonme
Kansas CIty, Missouri
U.S.A.

This report was posted on Ripoff Report on 07/29/2009 02:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Quicken-Loans/Kansas-City-Missouri-64141/Quicken-Loans-Nothing-but-a-Bunch-of-Liars-BrokerQuicken-vs-Bank-Kansas-City-Missouri-474656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Quicken is not telling the truth here...

AUTHOR: FR8R - (United States of America)

Ok - from Kelly's direct quote above:

First off, contrary to your post's title, we are not brokers. At Quicken Loans, we're proud to have been a direct lender for nearly 25 years. When we lend money, it's our money.

So, I am confused with the statement above.  I was told by one of the Quicken professionals that Quicken is not a loan servicing company, and does not hold loans - but had to become a loan servicing company because many of the predatory loans offered in the last few years were not worth the paper they were printed on and investors were not willing to risk financing a risky deal.  But, when you ask my salesman, he would tell you that my deal was done and legitimate.  Maybe legit, but not honest.  Negative Amortization Loans are not responsible loans, especially from a company that is supposed to have a solid and reputable name like Quicken.  I think we should change the name Quicken back to whatever it was before Quicken let you put their name on it.  To me, risk is spelled Q-u-i-c-k-e-n!

According to FM and FM neither of them backed my home that you financed, and later tried to sell.
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#2

Response from Kelly at Quicken Loans

AUTHOR: Kelly at quicken loans - (U.S.A.)

Hi and thanks for posting - gives me the opportunity to shed some light on things!

First off, contrary to your post's title, we are not brokers. At Quicken Loans, we're proud to have been a direct lender for nearly 25 years. When we lend money, it's our money.

Secondly, it sounds like we accepted your deposit and you signed your loan application. When you sign your loan application, you authorize us to charge your deposit. The application is a contract. Specifically, your deposit is referenced on the document entitled "Interest Rate Disclosure." In that document, it clearly states all the situations wherein you would be given a refund. You can also read our policy on our website: https://www.quickenloans.com/about/quicken-loans-deposit

3rd - all of our ads are completely honest and truthful and we do everything in our power to make sure any rate we offer is the most accurate it can possibly be. Rates are extremely volatile in this market and do change every day - sometimes even more than once a day. We do offer 4.99% on a 30yr fixed today and have for several months. Today that would cost around 1 point. And your escrows? That's for us to pay your taxes and insurance - we have zero control over that.

Lastly, I apologize you feel you have been given the runaround with voicing your complaint via the phone. While I'm not familiar with your particular loan, you can contact me and I'd be happy to look into it or answer any of your questions. I am readily available at your convenience - Kelly@QuickenLoans.com is the best way to reach me.

Thanks again.

Kelly
Kelly@QuickenLoans.com
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