Complaint Review: Woodforest National Bank - The Woodlands Texas
- Woodforest National Bank PO BOX 8339 The Woodlands, Texas United States of America
- Phone: 888-997-5174
- Web:
- Category: Banks
Woodforest National Bank Bank Fraud The Woodlands, Texas
*REBUTTAL Owner of company: Woodforest Customer Service
*REBUTTAL Owner of company: Woodforest Customer Service
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I opened a merchant services account with woodforest national bank in August of 2009. I understood I had a three year contract but was not happy with the service during that time. After the three year contract was up I called the company and told them that I did not want to renew my contract because I was closing my business. I did close my business. Woodforest National Bank debited $495.00 from my account without my knowledge causing checks to bounce and I incurred $75 fee per check. I was shocked and confused and assumed there must be some sort of error. I called the company and was told that no one was available to take my call and that someone would call me back shortly, no one called me back. I called the next day and got an answering machine and left a message, again no one called me back. I called the third day and had to change my tone a bit to get someone to speak to me. The person on the phone said they did me a favor by only charging me $495.00 and not the $3000.00 they could have charged me.
This report was posted on Ripoff Report on 03/05/2013 04:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/woodforest-national-bank/the-woodlands-texas-77387/woodforest-national-bank-bank-fraud-the-woodlands-texas-1024013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Woodforest Customer Service
AUTHOR: Woodforest Customer Service - (USA)
SUBMITTED: Wednesday, March 06, 2013
At Woodforest, we take every concern seriously and make every effort to resolve issues promptly. We would appreciate the opportunity to speak with you regarding your experience. Please contact our Customer Care department at 1-888-224-0132. We look forward to speaking with you soon.
#1 REBUTTAL Owner of company
Woodforest Customer Service
AUTHOR: Woodforest Customer Service - (USA)
SUBMITTED: Wednesday, March 06, 2013
Woodforest National Bank is dedicated to providing quality customer service and we would appreciate the opportunity to speak with you directly. Please contact your local branch or our Customer Care department toll free at 1-888-224-0132 or email customerservice@woodforest.com.
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