- Report: #1051314
Report - Rebuttal - Arbitrate
Complaint Review: Plumbing Rescue | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfaction. 6yr NO-CLOG Warranties on drain cleaning services, 20 yr guarantee on sewer replacement services. • NO Overtime Rates – Never; Ever • NO Trip Charges • NO Diagnostic Fees • 15% Senior and Active Military Discount.
Plumbing Rescue | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfaction. 6yr NO-CLOG Warranties on drain cleaning services, 20 yr guarantee on sewer replacement services. • NO Overtime Rates – Never; Ever • NO Trip Charges • NO Diagnostic Fees • 15% Senior and Active Military Discount.1429 Massaro Blvd Tampa, St. Petersburg, Clearwater, Largo, Florida USA
Plumbing Rescue REVIEW: Plumbing Rescue Commitment to customer satisfaction. 6yr NO-CLOG Warranties on drain cleaning services, 20 yr guarantee on sewer replacement services, latest diagnostic equipment and technology allowing homeowners to see inside their sewer pipes, ..leaving nothing to chance or speculation, inside the pipes allowing the homeowner to confirm their situation and make the decision for a permanent solution or a temporary fix. The customer will always have OPTIONS that range in PRICE and WARRANTY. Plumbing Rescue receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Plumbing Rescue made a serious commitment to 100% customer satisfaction guarantee, lets customers feel safe confident and secure when they choose Plumbing Rescue.
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Rip-off Report REVIEW / Plumbing Rescue Commitment to customer satisfaction
Plumbing Rescue joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ripoff Report
Plumbing Rescue approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The good people at Plumbing Rescue did just that. Plumbing Rescue has gone through great lengths to make sure they try and resolve any and all customer issues. Plumbing Rescue has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. Plumbing Rescue operates by a code of ethics where we serve our customers with integrity, competence and objectivity. We deliver to our customers all that we promised through valved added services and we preform our work to meet technical codes or better.
PLUMBING RESCUE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
”Plumbing Rescue is a full service plumbing company that focuses on solving drain problems and services the greater Tampa Bay area in both Pinellas and Hillsborough counties. We have the greatest number of trucks and technicians dedicated to solving drain issues in the Tampa area. We are on ready standby 24/7 and we NEVER charge overtime or Emergency service fees. Plumbing Rescue offers full-service emergency plumbing repair and installation with no limitations. If you have emergency plumbing in Tampa service needs; we will promptly come to the rescue in New Port Richey; Valrico; Brandon; Plant City; or anywhere in the Tampa metro area. From toilet installation and drain cleaning; to water line replacements; our team of licensed and bonded professionals have the knowledge and expertise to get your job done right the first time!; Plumbing Rescue isn’t just the best drain clearing outfit in town; we are also a full service plumbing company employing only the highest quality licensed technicians. From hot water heaters to sump pumps; we have the expertise to repair; service; install; or replace any plumbing components within your home.”
WHY PLUMBING RESCUE IS BETTER THAN THEIR COMPETITORS
”We have more trucks and technicians so we can respond quicker and faster to homeowner plumbing problems. We have the longest warranties in the industry. Up to 6 years on drain cleaning services " nobody else comes close". Sewer replacements carry up to a 20 year warranty. We have the most advanced technology of any plumbing company that allows Plumbing Rescue to uncover the source of the actual problem. When this is uncovered the homeowner can make a educated decision if they would like to address the PROBLEM or just treat SYMPTIOM, either way we get started right away saving you time, money and headaches.”
Plumbing Rescue / Statements from the owner.
”My name is Jim Myers and I am of owner of Plumbing Rescue. I would like to thank you for taking the time to review Plumbing Rescue. Call Plumbing Rescue for your next plumbing service and see why we are the fastest growing Plumbing Company in the Tampa area.
QUALITY SERVICE & ONLY THE BEST MATERIALS. / PUTTING THE CUSTOMER FIRST
” At Plumbing Rescue we pride ourselves in using only the highest quality materials. Additionally our professional technicians perform all work to meet technical codes or better. Whether you need emergency plumbing service, or just want to install a new sump pump in your home, you want to hire a company that puts the customer first. That’s why we are so dedicated to providing punctual and courteous service that works around your schedule and needs. We are proud to employ a team of licensed, bonded, and certified plumbing technicians with the knowhow to address absolutely any plumbing issues you have!
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Plumbing Rescue is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience with our company. After speaking with the management at Plumbing Rescue and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Plumbing Rescue a positive Rating. Plumbing Rescue has made efforts to ensure that all customers were satisfied and Jim Myers has assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority. Jim Myers, the owner of Plumbing Rescue , stated “We carefully consider all customer complaints and consider them GIFTS". We consider complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the people who have fueled our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Plumbing Rescue remain strong, consistent and positive”.
STATED IMPROVEMENTS FROM PLUMBING RESCUE.
They’re new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. “We don't just want to make customers satisfied. We want to make all of our customers so happy with our service that they share their positive experience with all of their friends and family and actually refer other people to our great company.” Plumbing Rescue executives tell Ripoff Report they are willing to go beyond the call of good customer service and do what it takes to make things right with their customers. “Our new process measures customers satisfaction daily weekly monthly customer by customer and addresses potential issues immediately before they blow out of proportion. We are continually training our technicians on the process to deliver outstanding customer service.”
HOW TO AVOID THROWING MONEY DOWN THE DRAIN
“Other plumbing companies lack the technology to identify the real PROBLEM, they focus on treating the SYMPTOM. They allow you to invest considerable TIME and MONEY in repairs that are NOT a permanent solution. In fact they never even offer the permanent solution...Instead they offer reassurance that there solution is the best one, the next time the same problem reoccurs they act as if this is unusual and there must be more serious issues, when in fact there were serious issues to begin with and the money spent on the first visit is now just money down the drain.” Plumbing Rescue prides itself in using technology to learn together with the customer the real issues with the plumbing system. Plumbing Rescue then offers several OPTIONS and explains the benefits and risks associated with each, then allows the homeowner to make there own decision base upon their personal situation.
*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that Plumbing Rescue will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with Plumbing Rescue, you are invited to contact them directly via email: PlumbingRescue@PlumbingRescueFlorida.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Lucas Auto Care directly at 1-800-943-4127, and ask for Andre the General Manager of Plumbing Rescue.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Plumbing Rescue or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Report’s Corporate Advocacy Program.. please contact us.EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Plumbing Rescue.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
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This report was posted on Ripoff Report on 05/15/2013 11:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/r/plumbing-rescue-tampa-st-peterburg-clearwater-palmharbor-1051314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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