• Report: #1094264

Complaint Review: RAC Acceptance

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  • Submitted: Thu, October 24, 2013
  • Updated: Thu, October 24, 2013

  • Reported By: Denise Richardson — Jackson Mississippi
RAC Acceptance
1313 Harding St Jackson, Mississippi USA

RAC Acceptance called to see Jackson Mississippi

*Author of original report: RAC RIPOFF

*UPDATE Employee: RAC Employee

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 I called to make a payment and told Ms KEE_KEE i wanted to apply it to the principle. she made the payment first then told me they couldn't apply it to the principle... then i asked her what my balcance was i would ju go ahead and pay off. She gave me balance of 279.24 not including the payment she just made of 159.80...Now my  last payment on 9/11/13 was 346.99 ...So total of 439.04 was taken out of my account on today..

SO I OWED LESS(375.73) ON 9/11  BUT HAD TO 439.04 TO PAY OUT BALANCE.... MANAGER WAS VERY RUDE WHEN I CALLED BACK 3 TIMES TO SPEAK TO SUPERVISOR WHO WAS NOT IN..


This report was posted on Ripoff Report on 10/24/2013 08:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/RAC-Acceptance/Jackson-Mississippi-39213/RAC-Acceptance-called-to-see-Jackson-Mississippi-1094264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

RAC RIPOFF

AUTHOR: Denise - ()

 I called your 8886722411 on yesterday and talked to a Tiffany who said that Felicia Wilson will be contacting me today. I also called to another RAC e located at the Clinton, Ms office and she said she would send Felicia Wilson an e-mail about this issue but i have not had a phone call as of yet. I did call back to the Harding St. location later and was told by Ms. Kee Kee that Felicia Wilson was still not in. I asked Ms. Kee-Kee could she look to see what my balance was in September and August and she said she could not do that because my acccount was inactive because of payoff.. I asked her that 2 times and she repeated same issue...

Now i have left my contact # with bot RAC locations for Felicia Wilson, supervisor to contact me and again, as of 7:35am she nor anyone from RAC has tried to call me.

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#2 UPDATE Employee

RAC Employee

AUTHOR: RAC Employee - ()

Hi, I work with RAC and I’m sorry there’s been some confusion with your payments. We’d definitely like to get this resolved as soon as possible, so would you please give our Customer Care team a call at 1-800-422-8186? Thank you so much, and I hope this helps.

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