- Report: #1081706
Report - Rebuttal - Arbitrate
Complaint Review: Rackspace
Rackspace1 Fanatical Place, Windcrest, TX 78218 Windcrest, Texas USA
Rackspace internet hosting company Windcrest Texas
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I just canceled my Rackspace hosting account. My account was charged over $600 in one month and it is normally no more than $30 a month. Apparently, my site was compromised and the hacker instructed the server to flood other servers. I had my site created and coded originally from scratch. The account manager stated I still owed the $600 because it is in my agreement and my site was a bad site. So, basically, no matter if you have a good site or bad site and it is hacked, you owe for the usage even if the usage was not what you intended it to be.
This is outrageous. Even the best sites are hacked, so do they too pay for the usage that is not intended? No bank would ever charge its customers if their credit or debit cards were stolen or cloned and items were purchased without the customer's authorization. So, why should Rackspace be any different?
This is a copy of the complaint letter sent. I am sure it will not matter with Rackspace or anyone else. But, this report is to let everyone know, if it happened to me, it could happen to you.
I am writing out of disgust from my recent Rackspace customer service experience. I have been a customer for at least 2-3 years. I had (and keyword is had) a site http://www._____________.com/ hosted with Rackspace. I no longer have this site. The reasons are below:
This report was posted on Ripoff Report on 09/04/2013 04:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rackspace/Windcrest-Texas-78218/Rackspace-internet-hosting-company-Windcrest-Texas-1081706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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