• Report: #929972

Complaint Review: Radio Shack

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  • Submitted: Mon, August 20, 2012
  • Updated: Wed, August 29, 2012

  • Reported By: Jeff — Manteca California USA
Radio Shack
1281 W Yosemite Manteca, California United States of America

Radio Shack FRAUD ALERT Manteca, California

*Author of original report: Update

*Author of original report: Update

*Author of original report: Update

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My wife and I bought a NetGear N600 Wireless Dual Band USB Adapter from this store.  We also got a One Year Warranty on this product.  The Warranty seemed very good, stating that we could get a replacement of the product or a refund IMMEDIATELY upon the device breaking for any reason during One Year of purchase.  We were also told that, should we need to replace or return it (I wanted to clarify the terms before we bought anything), we could return it to the store and it would be immediately replaced or we'd get an immediate refund.  

However, within a few months of purchase, the device began having problems, so we sought to return it OR get a refund of the money (which would enable us to buy a new, similar device.  The associate at the store told us that the terms of the insurance policy had been changed:  They could no longer do the quick exchange or refund my wife and I were originally promised. [continued below]....
.....  Instead, we had to give them the broken product, which they would then ship to their insurance company "to make sure it's really broken" and then await a possible refund in the mail.  This whole process takes at least a couple of weeks!  This would leave my wife and I without the ability to share internet between our two computers, which greatly interferes with both my wife's and my ability to get work done.

We are returning to Radio Shack (I did not give them the product, yet.) today to talk to the manager. I will be informing him of this report and our intent to take them to court for Fraud (You cannot change the terms of a contract (a warranty is a contract) once they have been agreed on by both parties without the written consent of both parties).  In the meantime, I'd advise against anyone doing business with Radio Shack if the product is one that carry's a warranty and you are expecting them to uphold their end of it.  They are dishonest.

This report was posted on Ripoff Report on 08/20/2012 02:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack/Manteca-California-95337/Radio-Shack-FRAUD-ALERT-Manteca-California-929972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: Jeff - (USA)

We did receive our refund, in the form of a gift card sent through e-mail that has to be printed out.  It can only be used at Radio Shack stores, obviously.  We have since replaced the product with something that seems to be working better from e-bay.
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#2 Author of original report

Update

AUTHOR: Jeff - (USA)

Apparently, the source of the problem is not the Store Manager, but the Corporate Office of the Radio Shack company.  They changed the corporate policy by doing away with allowing associates (or even managers) from making exchanges or refunds at their individual stores, insisting on handling all such things at the corporate level.  IMO, this creates a great hardship for consumers and makes it very easy for them to be ripped off.  This change in their policy is garbage, but its the fault of the Corporation, not the managers or employees.

In fact, the manager was kind enough to actually call their Corporate Office on the phone and get the shipping number, tracking number, etc. to make sure that we, the customers, could track the progress of our return and anticipate when we'd receive our refund. (They only offer Gift Cards, not cash refunds.)

It's still a crappy policy, but at least the manager was helpful.
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#3 Author of original report

Update

AUTHOR: Jeff - (USA)

Apparently, the source of the problem is not the Store Manager, but the Corporate Office of the Radio Shack company.  They changed the corporate policy by doing away with allowing associates (or even managers) from making exchanges or refunds at their individual stores, insisting on handling all such things at the corporate level.  IMO, this creates a great hardship for consumers and makes it very easy for them to be ripped off.  This change in their policy is garbage, but its the fault of the Corporation, not the managers or employees.

In fact, the manager was kind enough to actually call their Corporate Office on the phone and get the shipping number, tracking number, etc. to make sure that we, the customers, could track the progress of our return and anticipate when we'd receive our refund. (They only offer Gift Cards, not cash refunds.)

It's still a crappy policy, but at least the manager was helpful.
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