My wife and I bought a NetGear N600 Wireless Dual Band USB Adapter from this store. We also got a One Year Warranty on this product. The Warranty seemed very good, stating that we could get a replacement of the product or a refund IMMEDIATELY upon the device breaking for any reason during One Year of purchase. We were also told that, should we need to replace or return it (I wanted to clarify the terms before we bought anything), we could return it to the store and it would be immediately replaced or we'd get an immediate refund.
However, within a few months of purchase, the device began having problems, so we sought to return it OR get a refund of the money (which would enable us to buy a new, similar device. The associate at the store told us that the terms of the insurance policy had been changed: They could no longer do the quick exchange or refund my wife and I were originally promised. [continued below]....
..... Instead, we had to give them the broken product, which they would then ship to their insurance company "to make sure it's really broken" and then await a possible refund in the mail. This whole process takes at least a couple of weeks! This would leave my wife and I without the ability to share internet between our two computers, which greatly interferes with both my wife's and my ability to get work done.
We are returning to Radio Shack (I did not give them the product, yet.) today to talk to the manager. I will be informing him of this report and our intent to take them to court for Fraud (You cannot change the terms of a contract (a warranty is a contract) once they have been agreed on by both parties without the written consent of both parties). In the meantime, I'd advise against anyone doing business with Radio Shack if the product is one that carry's a warranty and you are expecting them to uphold their end of it. They are dishonest.