• Report: #909494

Complaint Review: radioshack

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  • Submitted: Tue, July 10, 2012
  • Updated: Mon, October 15, 2012

  • Reported By: maryhelen — montebello California United States of America
radioshack
8725 washington blvd pico rivera, California United States of America

radioshack the sales person would not honer my warranty,I still have a six month on it,I am 81 and on a walker. pico rivera, California

*UPDATE Employee: Warranty Policy

*Consumer Comment: Rebutted by 2 of the top

*Consumer Comment: Assuming she meant 1/21/2013

*Consumer Comment: warranty has expired

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I am a 81 year old woman who on 07-10 2012 went to radioshack to replace a phone for the hearing  impaired for my brother who is 86.I have never had this problem with a warranty before,they are telling me that I have to leave a e-mail address.I have made exchanges on warranties before at the montebello store with no problem,Sirs,I am imobile.My warranty is still valid until 1/21/2012.please consider our problem. I had to ask for a chair to sit down when I went to your store ,we are with out a phone My brother needs his phone back without all of this confusion. thankyou    julia montebello calif            

This report was posted on Ripoff Report on 07/10/2012 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/radioshack/pico-rivera-California-90660/radioshack-the-sales-person-would-not-honer-my-warrantyI-still-have-a-six-month-on-itI-909494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Warranty Policy

AUTHOR: wickedlette - (United States of America)

I apologize for your inconvenience, but it is not standard practice to allow exchanges outside of the initial 30-day Return window, and can only be done at the discretion of a manager. An employee can actually get fired for in-store swaps when the problem is supposed to be handled by the warranty, so there is no solution to your problem other than to make an insurance claim.

As far as the employee asking for an email, this is only one of the ways to recieve your gift card. You can request to receive the giftcard by post mail, but it takes up to 2 weeks, versus the 5-7 days for a card delivered via email. I don't know if the employee reiterated this to you when you asked, but it is also listed in the broucher you should have recieved at the time of purchase.

In regards to your request to have a chair to sit in, we have been taught to wait until the customer either asks for somewhere to sit, or shows immediate medical signs of needing to sit down. It is not common practice to offer seats to customers, as it can come off as offensive to some customers who are headstrong and won't admit to needing rest. Our stores also aren't set up to allow lounging, and any chairs can be considered a fire hazard, so we try to avoid havig them on the floor if at all possible.
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#2 Consumer Comment

Rebutted by 2 of the top

AUTHOR: The Outlaw Josey Wales - (United States of America)

 how lucky  you are to be rebutted by 2 of the best
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#3 Consumer Comment

Assuming she meant 1/21/2013

AUTHOR: voiceofreason - (United States of America)

I am assuming she meant 1/21/2013 is the warranty expiry date.

Let me guess. Some little head in the store insisted she give an email address and the lady has no email address.

Yo, Radio Shack, work with the lady here. Don't be petty jerk wads.
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#4 Consumer Comment

warranty has expired

AUTHOR: coast - (USA)

Your warranty expired almost six months ago. Radio Shack sells inferior quality products so you may want to consider a different store for your replacement phone.
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