- Report: #1061491
Report - Rebuttal - Arbitrate
Complaint Review: RadioShack
RadioShackTopanga Mall Woodland Hills, California USA
RadioShack Rippoff in Woodland Hills California
*UPDATE Employee: Unfortunate Experience
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I bought a soldering station from a RadioShack retail store May 2013 located in the Topanga Mall for $59.99. I also bought a one year protecton plan for the unit for $11.99. Needless to say the unit broke in one week.
I was working on an important project so I needed a fast replacement. I thought the protection plan meant that I could bring the unit back and have it exchanged for the same. It is just common sense, right? How naive...
It turned out that I could not have the unit replaced on the same day because I would have to wait to get the eGift card by email from RadioShack. I had to continue working on my project, so the sales reps told me I could buy another one and then come back to them when I get the eGift card and they will refund me the money. On top of that the sale on that unit was over, and I would have to pay the full price which is $89.99. They said, don't worry, when you come back with the eGift card, we will return you the price difference as well.
Today, June 23rd, I went happily with my eGift card to the store. To my surprise the store was gone, totally cleared out. I found out later that they decided to do remodeling. OK. I go to another retail location. And I quickly find out that they cannot refund me the price difference between the sale price and the full price.
Luckily I kept the box and decided to return the d**n thing. But now I am still stuck with the bleeping eGift card which can only be applied towards a purchase in RadioShack.
Now I understand why RadioShack stores are almost always empty and their business is so slow. Because of their deceptive business practices!
Now I just feel disgusted and abused and feel like I never want to purchase anything again from RadioShack!
This report was posted on Ripoff Report on 06/23/2013 04:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/RadioShack/Woodland-Hills-California-91364/RadioShack-Rippoff-in-Woodland-Hills-California-1061491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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