- Report: #1040559
Report - Rebuttal - Arbitrate
Complaint Review: Rainsoft
Rainsoft6505 Edgewater Dr., Orlando Fl 32810 Elk Grove, Illinois United States of America
Rainsoft Discover Marketing & distributing energy water Rainsoft installed a system at my home, which caused a underground leak. Tech came out & said that there was no leak. The utility co. Confirmed that it was them. Tech said that there was nothing he co Elk Grove, Illinois
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Dry itchy skin, cradle cap, soap scum in the tub, and ring in the toilet would dissappear. [continued below]....
While living where he rented, he had many problems with the system, salt was gone too soon, the timer was defective, etc.... Everytime they came out he was charged $65.
In June 2011, he bought his own home. My finance called Rainsoft to install the system in his new home. They were charging him outrageous price to move the unit & for installation. My finance moved the unit himself to his new home. They continued to call & offer him to install the unit at different prices. When they lowered the price which was $ 345, he agreed. On 2-5-13 the unit was installed. We then noticed that are water bill spiked up every month after that. We went to the utility company regarding are bills, they immediately said that we had a leak somewhere.A service guy came out from the utility company & told us, who ever installed, created a leak. Not only have the promises not been fulfilled, the system was POORLY installed, which caused an underground leak. We called Rainsoft, & of course they wanted to come out when there was no one home. I refused, until they came out on 4-3, same guy & said that there was nothing he can do about the leak & of course he didn't want to take the blame. So now we have to break our driveway to find the leak that he caused when installing. We Never had any problems with our water usage or consumption, until they came out.
I'm overwhelmed & upset that they can get away with this. Who knows what we are going to spend This is a nightmare!!!!!
Please do not let Rainsoft in your home!!!!! They will rip you off!!! Just like it is happening to us. If any has any info, as how to get this company. Please let us know.
Thank you, God Bless
This report was posted on Ripoff Report on 04/04/2013 05:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rainsoft/Elk-Grove-Illinois-/Rainsoft-Discover-Marketing-distributing-energy-water-Rainsoft-installed-a-system-at-my-1040559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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