Complaint Review: Rakuten.com - Aliso Viejo California
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- Author Not Confirmed
- Rakuten.com 85 Enterprise Suite 100, Aliso Viejo, CA 92656 Aliso Viejo, California USA
- Phone:
- Web: Rakuten.com
- Category: Internet Fraud
Rakuten.com Advertised HP5100 Fuser, OEM Outright - Q1860-69032-OEM. I received fuser assembly with flaking coating and rusty spindle. NOT OEM Aliso Viejo California
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Monday, July 28, 2014 10:37:02 AM: Sent complaint to http://www.rakuten.com/help/contactus Estimated email response is 3-5 days
RAKUTEN
Item advertised as Genuine OEM Hewlett Packard new fuser "HP 5100 Fuser New OEM RG5-7060 Brand New"
Fuser arrived quickly - thank you, BUT within the SAME month of ordering the coating on the fuser roller started flaking off. We also noticed that the spindle or axle holding the rubber transport wheels is rusty.
We do not believe that this fuser is a "HP 5100 Fuser New OEM RG5-7060 Brand New"
Please replace this fuser with the one that you advertised i.e. OEM New.
Attached are 4 pictures showing the damage and rust.
You appear to only allow 1 picture, but I have more showing rusty spindle
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Tuesday, August 5, 2014 3:28:25 PM:
On Monday, July 28, 2014 at 10:37:02 AM: I sent complaint to http://www.rakuten.com/help/contactus You stated that the estimated email response is 3-5 days. 6 days is TODAY, Tuesday, August 5, 2014.
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This report was posted on Ripoff Report on 08/05/2014 03:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rakutencom/aliso-viejo-california-92656/rakutencom-advertised-hp5100-fuser-oem-outright-q1860-69032-oem-i-received-fuser-ass-1167640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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