- Report: #1082363
Report - Rebuttal - Arbitrate
Complaint Review: Dr. Randall Pham | Aesthetic & Refractive Surgery Medical Center Ripoff Report Verified™ …businesses you can trust. Aesthetic & Refractive Surgery Medical Center aspires to 100% customer satisfaction. Dr. Pham board certified ophthalmologist, oculoplastic surgeon, specializing in diagnosing, providing treatments, surgeries for eyes & surrounding tissues: eyelid disorders, orbital diseases, lens disorders, cataract, corneal disorders, conjunctival disorders, refractive errors, nearsightedness, farsightedness, & more.
Randal Pham, MD455 O'Connor Dr, San Jose, California USA
Dr. Randal Pham REVIEW: Dr. Randal Pham / Aesthetic & Refractive Surgery Medical Center aspire to total patient satisfaction. Patients always greeted with concern for wellbeing.
*UPDATE: Dr. Randal Pham / Aesthetic & Refractive Surgery Medical Center pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Dr. Randal Pham / Aesthetic & Refractive Surgery Medical Center. Ripoff Report Verified™ as a Safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Dr. Pham for its commitment to excellence in customer service.
Ripoff Report’s discussions with Dr. Pham have uncovered an ongoing commitment by the company to total patient satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Dr. Pham listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Aesthetic & Refractive Surgery Medical Center's owner, Dr. Randal Pham, has informed us that his personal philosophy is that his patients are always greeted with concern for their wellbeing. [continued below]....
Dr. Randal Pham at Aesthetic and Refractive Surgery Medical Center strives to provide the best eye care possible in Silicon Valley. At the Aesthetic and Refractive Surgery Medical Center, they specialize in providing laser vision correction, specifically for patients over 40 with presbyopia, which causes cataracts. “Our motto is to perform surgery one patient at a time. We do not believe in assembly line surgery… It doesn’t matter how much time or effort it takes. We are shooting for the perfect result,” states Dr. Pham.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Dr. Randal Pham during an on-site inspection held by a third party verification company with no biases toward the Aesthetic and Refractive Surgery Medical Center.
A typical patient experience begins with a consultation, during which Dr. Pham and his team explain the cause of the vision problem as well as what the procedure will entail. “Basically, there are two things that affect the refractive state of the eye; one is the cornea and the other is the lens. When people get older, above 40 years old, the lens no longer works properly. So, what we need to do is to remove the lens… When the lens becomes opacified, we call it a cataract, and the current treatment for cataracts is surgery,” states Dr. Pham. During surgery, the cataract is removed, and using the laser allows Dr. Pham to do this without damaging anything else in the cornea. After a successful surgery, the patient is able to be less dependent on corrective lenses and is able to function, drive, and read without glasses.
Dr. Randal Pham’s Customer Care & Follow-up
After surgery is performed, Dr. Pham continues to follow up with the patient and requires each patient to make a follow-up appointment with him so that he or she can continue to be monitored to ensure there are no complications or problems. He also states that patients are able to return to see him whenever he or she has a problem.
The most common complaint that Dr. Pham receives about his business is that it takes too long to get an appointment to see him. “Our reply to our patient is that we can only take care of one patient at a time, and the patient will just have to wait for his or her turn,” states Dr. Pham. They assure the patient that when it comes time for the appointment, he or she will be receiving the best treatment possible and the team at Aesthetic and Refractive Surgery Medical Center will do their best to provide great service and treatment. They also try to notify patients on the waiting list if there is a cancellation. “Usually patients are very receptive to the explanation we provide them,” he states. Dr. Pham and his team also employ an internal evaluation process that allows the patients to voice a complaint anonymously for Dr. Pham to review. Upon receiving a complaint through this process, Dr. Pham states that they try their best to resolve the problem and improve their service.
After reviewing the complaint lodged against him on Ripoff Report, Dr. Pham states, “Unfortunately, the complaint that was posted on Ripoff Report website is fraudulent. There is currently a lawsuit going on with the person who posted it.” At this time, Dr. Pham indicates that no internal changes have been made to his business practices in response to the Ripoff Report complaint. “The person who posted the review was sued and legal action was taken against this person. There’s an injunction in the superior court and the matter will be rectified by the court,” he states.
Dr. Pham recognizes the value of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program and the platform it provides for businesses and customers to interact. “We would like to partner with Ripoff Report to show that we care about our patients and that we want to give them the best possible care. We also would like to work with Ripoff Report for a very long time in the future to assure our quality remains the best,” he states.
Aesthetic & Refractive Surgery Medical Center / Statements from the owner, Dr. Randal Pham
"My name is D. Randal Pham. For the past 20 years, me and my team have used the most advanced techniques to provide the highest quality and safest procedures to patients from all over the world. I’m recognized nationally and internationally, as I have performed thousands of successful plastic and reconstructive surgery procedures using lasers to improve the appearances of patients and colleagues alike. My award-winning, highly educated staff create a welcoming and reassuring experience from the moment you contact my office until we see you out the door. My office at The Advanced Surgery Medical Center provides a warm, friendly environment to help you address any of your surgery concerns. From the front desk all the way to me, you’ll always be greeted with concern for your wellbeing.”
Dr. Randal Pham’s Impressive Experience
Dr. Pham is the first ophthalmologist and oculofacial plastic surgeon to receive the Best Clinical Science Award by the American Society for Laser Medicine and Surgery. Dr. Randal Pham graduated Phi Beta Kappa from UC Berkeley in Biochemistry. He obtained his M.D. degree with excellent citation from UCSF. He is the first Vietnamese American appointed to the faculty of the Department of Ophthalmology of the School of Medicine at Stanford University.
Dr. Randal Pham is the first surgeon of Vietnamese origin inducted into the prestigious American Society of Ophthalmic Plastic and Reconstructive Surgery. Dr. Pham is also the first surgeon in the Western Region of the US perform Precision Laser Cataract Surgery with Catalys. He is certified by the American Board of Ophthalmology. He is nationally and internationally recognized as a pioneer in laser surgery of the eye and its related structures, particularly the eyelid and the face. He became the first surgeon to implant the multifocal ReSTOR intraocular lens for cataract and lens exchange surgery in Northern California. He was also the first surgeon to offer laser refractive cataract surgery in the western United States. He has published extensively in the field of laser surgery. He is the founder of Laser News, Inc. and is currently on the editorial board of Modern Plastic Surgery.
Dr. Pham’s Glowing Testimonials & What Sets Aesthetic & Refractive Surgery Medical Center Apart From Competitors
"We are dedicated to providing cutting edge technology. We are the only ambulatory surgery center in Northern California to offer laser assisted cataract surgery with Abbott's Catalys Precision Laser System, the most sophisticated laser cataract surgery system. We are also the only training center that offers combined CO2 laser and femtosecond laser technology to patients who need cataract and/or presbyopic correction. Dr. Pham invented this combined procedure to allow femtosecond laser cataract surgery to be performed successfully even in the most challenging patients.”
Aesthetic & Refractive Surgery Medical Center Quality Service
"At ARSMC, we offer the most sophisticated services for eye care. Our services include: Laser Refractive Surgery, Cataract Surgery, Eyelid Surgery (Blepharoplasty), Rhinoplasty (Nasal Dorsum Implant), Facelift (Rhytidectomy), Acne Scars, Botox, and Removal of Lip Lines.”
STATED IMPROVEMENTS FROM AESTHETIC & REFRACTIVE SURGERY MEDICAL CENTER / DR. RANDAL PHAM
Dr. Randal Pham and the team at Advanced Surgery Medical Center voluntarily participate in this quality assessment to give their patients assurance and trust in their commitment to providing the best care possible. AAAHC’s independent team of health care professionals review the team’s services every 3 years to ensure you will ALWAYS have that extra measure of confidence in the health care services provided to patients.
Dr. Pham recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. This report is about a lawsuit Dr. Pham is a plaintiff in. There have been no reports on Ripoff Report complaining about his services.
In summary, after our review, which included discussions with Dr. Pham, Ripoff Report is convinced that Dr. Pham / Aesthetic & Refractive Surgery Medical Center is committed to quality delivery of services resulting in total patient satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Randal Pham, MD Randall Pham Doctor Pham Doctor Randal Pham Dr. Randal Pham Eye doctor Randal Pham Randal T. Pham Randal Pham MD sued his OWN PATIENTS because they said he ripped off their dad San Jose California
This is literally what the lawsuit says:
"Plaintiff Randal (or “Randall”) Pham is a nationally known ophthalmologist, talk show host, and radio personality in San Jose. Since 2000, Pham’s patients have sued him for medical malpractice at least three times.
Chinh is the grandmother of Defendants Jenny and Alvin. From 1999 until July 2012, Truong was Pham’s patient. For over ten years, Chinh arrived on time for her appointments. And for over ten years, Pham was consistently late in seeing her. Despite arriving on time, Chinh often had to wait over an hour before getting to see her doctor. Defendants Alvin and Jenny often drove their grandmother to her appointments at Pham’s office, each time encountering delays. Only once was Pham on time for Chinh's appointment: On July 7th, 2012 -- after Pham had seen the online reviews, and after he decided to sue Chinh's granddaughter and grandson. Understandably, Chinh is no longer Pham’s patient.
Young Lee is the father of Defendants Jenny and Alvin. Young Lee was one of Pham’s patients for over ten years, from 2000 until 2012. Back in March, Young Lee had an appointment with Pham; Pham was late, of course, but that’s not the end of it. Pham examined Young Lee, who had complained of difficulty reading his computer screen. Pham told Young Lee that he needed eyeglasses, which Pham could sell to him. Those glasses, Pham said, would cost $350, but Pham could give Young Lee a “discount” if Young Lee “paid him right away.” Young Lee agreed, and paid Pham $199 that same evening around 6:30 p.m.
Fifteen minutes after his appointment, Young had a change of heart, and left Pham a voice message canceling the eyeglasses order. The next morning, on March 28, Pham called Young to say he could not cancel the order because the eyeglasses had been “ordered” and had (somehow) already arrived. Young drove to Pham’s office, where Pham presented the “new” glasses, which were dirty and appeared used. When Young took the glasses home and tried to read the computer screen, he could not. The eyeglasses were useless. Young immediately called Pham to complain; Pham was dismissive, telling Young that if he wanted to read better he should “move the computer screen closer.”
Young showed the glasses to his friends and family. They remarked that they recognized the eyeglasses; they were not $350 prescription eyeglasses, but were a pair of common drugstore glasses available for less than $15 at Walgreens. Young’s son, Defendant Alvin, performed an online search and found the exact same pair for less than $16 on Amazon.com.
Young returned to Pham’s office on March 29, 2012 and showed Pham a printout of the Amazon.com advertisement. He told Pham the glasses were not worth $200 and demanded a refund. Pham said nothing except that he would not refund the money. Young left the useless glasses at Pham’s office and left.
A few days later, Pham called Young back. After seeing negative reviews about Pham online, Pham had changed his mind about the refund, and said he would refund Young’s money. Pham asked Young to remove the online reviews, which, of course, Young did not write.
This isn’t the first time Pham has defrauded a patient or been late to an appointment. Pham is consistently late to appointments, overbooks his patients, and fraudulently charges prescription prices for over-the-counter eyeglasses. Because of Pham’s systemic pattern of abuse of elderly and Vietnamese immigrant populations, Jenny filed a complaint with the Better Business Bureau exposing Pham’s fraud. Pham retaliated by filing this lawsuit against Jenny and Alvin for defamation."
This report was posted on Ripoff Report on 09/06/2013 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Randal-Pham-MD/San-Jose-California-95128/Randal-Pham-MD-Randall-Pham-Doctor-Pham-Doctor-Randal-Pham-Dr-Randal-Pham-Eye-doctor-Ra-1082363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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