• Report: #1165932

Complaint Review: Randall Reed's Prestige Ford

  • Submitted: Tue, July 29, 2014
  • Updated: Tue, July 29, 2014

  • Reported By: Anil — garland Texas
Randall Reed's Prestige Ford
3601 s shiloh rd Garland, Texas USA

Randall Reed's Prestige Ford RIP OFF : FRAUD Garland Texas

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I took my 2011 Ford Focus Se for Transmission flluid change . Car has 123,000 miles . Called next day and service Lady told me to come pick up the car , ford dealer does not recommend transmission fluid change cause of high miles and car never had Transmission fluid change . I walked in this hot weather to pick car up and service Lady called the Transmission specialist to explain why changing Transmission fluid with the high miles is a bad idea . transmission guy wasted my 20 mins explaining how transmission works .
On way home stop by a transmission shop and in 5 mins he showed me that transmission fluid had been changed recently and No Need to change . I told him about ford tech talk and he showed me , that ford tech probably looked at something else cause Transmission fluid has been changed . 
I called and Talked to ford service mgr boss couple of months later cause I need to check on air conditioner and This stupid Ford Mgr tells me that Ford is a private business and cause I complained , prestige ford refuses to service my car . 
Finally I talked to her Boss RON and he told me to bring car in and he'll even not charge for a/c diagnosis .
I hate the fact the Prestige Ford has a Lady service dept mgr who had the nerve to refuse service instead of saying sorry and firing the Lazy transmission guy .
To Think I even bought a new focus in 2006 from this sorry dealership .
UPDATE : I took my car and saw Ron and Ron refused and Backed out on his word cause I posted on Google negative comment about Randall Reed Prestige Ford .

This report was posted on Ripoff Report on 07/29/2014 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Randall-Reeds-Prestige-Ford/Garland-Texas-75041/Randall-Reeds-Prestige-Ford-RIP-OFF-FRAUD-Garland-Texas-1165932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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