- Report: #375163
Report - Rebuttal - Arbitrate
Complaint Review: Rapid Filing Services - Priortax.com
Rapid Filing Services - Priortax.com6929 Queens Blvd., 2nd Floor Woodside, New York United States of America
PriorTax.com REVIEW: Prior Tax is committed to customer satisfaction, PriorTax has increased its customer service staff and boosted its representatives' grasp of both the tax code and of the periodical changes made to it by the government to ensure that its clients receive the best possible advice and service Woodside New York
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a Verified Safe Business service Prior Tax.com pledges to always resolve any issues that arise with its service. You can feel safe, confident & secure when doing business with PriorTax.com, Internet
*UPDATE Employee: No Issues with Phone System Found
*REBUTTAL Owner of company: We do have service representatives
*Consumer Comment: rapditax does NOT have customer service phone representatives
*REBUTTAL Owner of company: Sarah, we don't think you are a real customer.
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Editors UPDATE: Positive rating and recognition has been given to PriorTax.com for its commitment to excellence in customer service.
Rip-off Reports discussions with PriorTax.com revealed an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Prior Tax.com listens carefully to its clients' concerns and sees them as an opportunity to learn from possible mistakes on the company's part, and become more efficient as a company in the services offered and the support for those services. Not too many companies will make this kind of statement.
PriorTax.coms CEO, Dr. Willem Veldhuyzen, has informed us that his personal philosophy is that his clients come first. Dr. Veldhuyzen feels that in order for him to be successful in business, it is critical to listen to his clients and respond promptly and properly to their grievances. By always putting his customers first, Dr. Veldhuyzen hopes to maintain Prior Tax as a successful enterprise both now and for many years to come.
The customer service manager of the company told us that Dr. Veldhuyzen's business philosophy is based on the premise that "PriorTax.com understands that the success of its business depends on excellence in customer service and in the precise attention it pays to client needs. Prior Tax.com's mission statement says it all: "Our goal is to assist our customers with the highest standard of professional excellence in the tax industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: PriorTax.com (and Dr. Veldhuyzen) truly operate their business in the most ethical manner. We are very pleased with the responsiveness that he and his employees have shown us. They are serious in honoring their commitments and deliver on all their promises."
The PriorTax team have expressed that they feel very confident doing their job. The customer service manager at PriorTax stated "Dr. Veldhuyzen pays close, personal attention to the interaction between his clients and his staff. He is quick to provide the necessary guidance to his staff in the way they deal with customer concerns. Oftentimes the customers themselves have very positive things to say about the company in the way their concerns have been addressed.
PriorTax.com also takes employee satisfaction very seriously. Employee feedback and surveys reveal comments such as this: "Prior Tax provides a very positive work environment. Suggestions for improvements to the site and the company at large are encouraged and supported. Dr. Veldhuyzen values each of our contributions to his company and is committed to providing growth opportunities for us. He takes the time to communicate and listens to all his employees." Rip-off Report was pleased to learn that PriorTax.coms past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
PriorTax recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Priortax.com has made organizational changes allowing its employees a more balanced approach to problem resolution and a commitment to a greater client experience.
In summary, after our investigation, which included discussions with Dr. Veldhuyzen and many of his past and current associates, Rip-off Report is convinced that PriorTax.com is committed to total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT PriorTax.com:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that complaints were resolved, Ripoff Report emailed the authors of each report about Priortax.com.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Rapid Filing Services - Priortax.com PRIORTAX.COM - SCAM - UNRESPONSIVE - WASTE OF MONEY!! Woodside New York
This company advertises that you can process your past year taxes on their website at no charge. Then you pay when you've completed them. What happens is when you compete the return, you send it to them, with your payment online. Then they are supposed to send you your forms within 48 hours. Well 48 hours ago was on July 8th. Still haven't received them. Tried to call them, use online customer care chat, and no good. Unresponsive, all automated. They are a scam, and will steal your money. I have yet to get my money back!!! You are better off paying a CPA to do your return.
Sarah Everett, Washington
This report was posted on Ripoff Report on 09/22/2008 06:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rapid-Filing-Services-Priortaxcom/Woodside-New-York-11377/PriorTaxcom-REVIEW-Prior-Tax-is-committed-to-customer-satisfaction-PriorTax-has-increas-375163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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