- Report: #553184
Report - Rebuttal - Arbitrate
Complaint Review: rapidtax.com
rapidtax.com380 Lexington Ave. 17th Floor New York, New York United States of America
RapidTax.com REVIEW: Rapid Tax executive team and employees are committed to customer satisfaction. RapidTax.coms approach to business is focused on providing the highest customer satisfaction in the industry. New York New York
*UPDATE: Rapid Tax pledges their commitment to Ripoff Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. RapidTax recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored.
*REBUTTAL Owner of company: We Are Tax Professionals, Not a Bank
*Consumer Comment: FEDERAL INCOME TAX POEM....
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Editors UPDATE: Positive rating and recognition has been given to RapidTax.com for its commitment to excellence in customer service.
Rip-off Reports discussions with RapidTax.com revealed an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Rapid Tax.com listens carefully to its clients' concerns and sees them as an opportunity to learn from possible mistakes on the company's part, and become more efficient as a company in the services offered and the support for those services.
RapidTax.coms CEO, Dr. Willem Veldhuyzen, has informed us that his personal philosophy is that his clients come first. Dr. Veldhuyzen feels that in order for him to be successful in business, it is critical to listen to his clients and respond promptly and properly to their grievances. By always putting his customers first, Dr. Veldhuyzen hopes to maintain Rapid Tax as a successful enterprise both now and for many years to come.
The customer service manager of the company told us that Dr. Veldhuyzen's business philosophy is based on the premise that "RapidTax.com understands that the success of its business depends on excellence in customer service and in the precise attention it pays to client needs. Rapid Tax.com's mission statement says it all: "Our goal is to assist our customers with the highest standard of professional excellence in the tax industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: RapidTax.com (and Dr. Veldhuyzen) truly operate their business in the most ethical manner. We are very pleased with the responsiveness that he and his employees have shown us. They are serious in honoring their commitments and deliver on all their promises."
The RapidTax team have expressed that they feel very confident doing their job. The customer service manager at Rapid Tax stated "Dr. Veldhuyzen pays close, personal attention to the interaction between his clients and his staff. He is quick to provide the necessary guidance to his staff in the way they deal with customer concerns. Oftentimes the customers themselves have very positive things to say about the company in the way their concerns have been addressed.
RapidTax.com also takes employee satisfaction very seriously. Employee feedback and surveys reveal comments such as this: "Rapid Tax provides a very positive work environment. Suggestions for improvements to the site and the company at large are encouraged and supported. Dr. Veldhuyzen values each of our contributions to his company and is committed to providing growth opportunities for us. He takes the time to communicate and listens to all his employees." Rip-off Report was pleased to learn that RapidTax.coms past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
RapidTax recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Rapidtax.com has made organizational changes allowing its employees a more balanced approach to problem resolution and a commitment to a greater client experience.
In summary, after our investigation, which included discussions with Dr. Veldhuyzen and many of his past and current associates, Ripoff Report is convinced that RapidTax.com is committed to total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them.
Be sure to check out http://www.rapidtax.comNOW TO THE ORIGINAL REPORT THAT WAS FILED
rapidtax.com RapidTax online income tax preparation and filing. Absolute Scam to collect fees for a FREE IRS Service. New York, New York
Used this company to get my refund last year - needed some cash in a pinch to pay some moving expenses so I figured I will sacrifice what would be about $150 of the refund in order to get it in 2-3 days vs. 2-3 weeks with IRS as the company promised. Waited 2,3,4..5 days - nothing... no communication, no deposit.. Called..no answer.. emailed and got a response saying that IRS indicated that there might be some problems with owed taxes and that rapid deposit service loan, for which I paid, was not going to happen!
Called IRS directly and they informed me that there appeared to be no problems with my return, as there should not have been by all means, and that there really isnt an indicator available that early to say that there might be. Emailed company again but all they said was that their bank was unable to approve the "loan" prior to deposit and that I'm out of luck. Lo' and behold, 2 and a half week later I get the full refund by IRS but through Rapid Tax intermediary with minus the "fee" rapidtax.com charged me of about $150...
So basically I got my full refund by IRS without any problems in the same amount of time I would have gotten it by efiling 1040EZ for FREE, but minus the bogus "fees" this service charged me for filing. When I emailed to complain (emails are answered through a "noreply" email address and cannot be followed up so every time you have to re-explain everything) I was told that because I did not get the loan they waived some processing fee of like $25 or so... Absolutely ridiculous!! If you did not provide service you promised you should NOT charge someone for it. I would not recommend this service to ANYONE! Absolute Scam - I would love to inquire about the actual amount of people who get approved for this rapid "loan" especially since there was NO reason I did not get approved as have no backtaxes of any kind, or owe the government any funds.
This report was posted on Ripoff Report on 01/12/2010 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/rapidtaxcom/New-York-New-York-10168/RapidTaxcom-REVIEW-Rapid-Tax-executive-team-and-employees-are-committed-to-customer-sati-553184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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