• Report: #307623

Complaint Review: Rapidtax.com/SBBT

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  • Submitted: Sat, February 09, 2008
  • Updated: Sat, November 19, 2011

  • Reported By:Louisville Kentucky
Rapidtax.com/SBBT
PO Box 710367 San Diego, CA 92171-0367 Solana Beach, California United States of America

Rapidtax.com REVIEW: Customer Satisfaction Commitment. Rapid Tax has increased its customer service staff and boosted its representatives' grasp of both the tax code and of the periodical changes made to it by the government to ensure that its clients receive the best possible advice and service. Solana Beach California
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service RapidTax recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. Feel safe, confident & secure when doing business with RapidTax.com A Verified Safe Business Service.

*REBUTTAL Owner of company: Customer satisfaction is our top priority.

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Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to RapidTax.com for its commitment to excellence in customer service.

Rip-off Reports discussions with RapidTax.com revealed an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Rapid Tax.com listens carefully to its clients' concerns and sees them as an opportunity to learn from possible mistakes on the company's part, and become more efficient as a company in the services offered and the support for those services.

RapidTax.coms CEO, Dr. Willem Veldhuyzen, has informed us that his personal philosophy is that his clients come first. Dr. Veldhuyzen feels that in order for him to be successful in business, it is critical to listen to his clients and respond promptly and properly to their grievances. By always putting his customers first, Dr. Veldhuyzen hopes to maintain Rapid Tax as a successful enterprise both now and for many years to come.

The customer service manager of the company told us that Dr. Veldhuyzen's business philosophy is based on the premise that "RapidTax.com understands that the success of its business depends on excellence in customer service and in the precise attention it pays to client needs. Rapid Tax.com's mission statement says it all: "Our goal is to assist our customers with the highest standard of professional excellence in the tax industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: RapidTax.com (and Dr. Veldhuyzen) truly operate their business in the most ethical manner. We are very pleased with the responsiveness that he and his employees have shown us. They are serious in honoring their commitments and deliver on all their promises."

The RapidTax team have expressed that they feel very confident doing their job. The customer service manager at Rapid Tax stated "Dr. Veldhuyzen pays close, personal attention to the interaction between his clients and his staff. He is quick to provide the necessary guidance to his staff in the way they deal with customer concerns. Oftentimes the customers themselves have very positive things to say about the company in the way their concerns have been addressed.

RapidTax.com also takes employee satisfaction very seriously. Employee feedback and surveys reveal comments such as this: "Rapid Tax provides a very positive work environment. Suggestions for improvements to the site and the company at large are encouraged and supported. Dr. Veldhuyzen values each of our contributions to his company and is committed to providing growth opportunities for us. He takes the time to communicate and listens to all his employees." Rip-off Report was pleased to learn that RapidTax.coms past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

RapidTax recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Rapidtax.com has made organizational changes allowing its employees a more balanced approach to problem resolution and a commitment to a greater client experience.

In summary, after our investigation, which included discussions with Dr. Veldhuyzen and many of his past and current associates, Ripoff Report is convinced that RapidTax.com is committed to total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them.

Be sure to check out http://www.rapidtax.comNOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================

Rapidtax.com - SBBT Filed with Rapidtax.com 01/12/08 and approved by the IRS 01/25/08, have not gotten my Federal rufund. Solana Beach California

Please Help! My story bagan on January 12, 2008 filing my taxes through Rapidtax.com...I went with them based on their ad saying I could get my refund back within one-two buisness days...SBBT (Santa Barbara Bank & Trust) sent me a letter of rejecting me for the RAL...etc...The IRS accepted and direct deposited my Federal Refund into SBBT account on January 25th. 2008. Taxpayer Status Report from SBBT says they deducted: Tax Payer fees: $109.96, Transmitter fee: $10.00, SBBT Account Handling Fee:$30.95, Total Refund Deductions: $150.91; and mailed out to me a check for the remainder on January 24th.(?) I called the next day to make sure they had filed my State because I did not see where Rapidtax.com had, They had not did so, but without me giving anymore of my personal information, the State was direct deposit into my checking account the next day (14th.), Not my Federal. I called to find out what happen with my Federal Refund... I have been bounced back and forward between the IRS, SBBT, and Rapidtax.com.

I was told by the IRS on the 14th. I had to wait till the 30th. And check back with them. This I did and found out they direct deposited the money into SBBT account. So I calls SBBT to ask them...they had me to give them all of my info again and said because of my apt. number was not on their info I had to wait 8-12 bisiness days to see if the check return to them... meanwhile on the 2/4/08 they had me to fax in my personal information with my apt. number to:1-(858)-430-2796 to Personal Account Change. When I checked back the next day they said they did not have my information and told me I had to redo it and wait another 24-48 hours, (I did not re-send).

SBBT does have my Federal refund check, they told me on the 4th. or 5th. that it was returned to them. The SBBT rep. said yesterday when I spoke with her, first told me they had mailed the check out to me February 4th.08 as they said in January! When I reminded her of all the stuff they have already had me doing...this is when she repeated that I need to fax them my social security card, my State ID, a bill with my address on it, and a blank cancelled check with my checking account again to Personal Account Change. When I ask her why I need to do this again, she got really nasty with me. With all the identity thief going on they ask me to do this(?) (I should not have done anyway). I did not have to do this for them to direct deposited my State in my checking account. Rapidtax.com will not even respond to anymore of my e-mails, Keep referring me to the status page and they do not reply to that. Everytime I call SBBT, they continual to give me different answers and reasons...And none of them tells me when I will get my check. I have look up their reputation on-line and pulled up a page of big rip off reports on them. My thing is if this amount of rip off reports is all over the internet, why does the IRS continual letting them stay in business?

Will you please help me to get my Federal Refund from Rapidtax.com/SBBT and file a class action law suit against them?

Elshalom1
Louisville, Kentucky
U.S.A.

This report was posted on Ripoff Report on 02/09/2008 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/RapidtaxcomSBBT/Solana-Beach-California-92075-7390/Rapidtaxcom-REVIEW-Customer-Satisfaction-Commitment-Rapid-Tax-has-increased-its-custome-307623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer satisfaction is our top priority.

AUTHOR: Rapidtax.com - (U.S.A.)

Dear Elshalom1. Our company wanted to respond to your comments, and we sincerely sympathize with your situation. SBBT bank attempted to deposit your refund to your account on January 24. Unfortunately, the direct deposit didn't go through and SBBT sent us a check print authorization. We immediately mailed your check to your address on January 24th by USPS certified mail (Tracking Number: 7007 0710 0005 6827 1258). Unfortunately, USPS sent the check back to us. We re-verified your address with you, and noted that it was sent to the correct address the first time. We re-sent your check on February 11, and you finally received the check on February 15 (Tracking Number: 7007 3020 0001 8158 2217). We try to accomodate to every customer's need, and this situation was not really our fault. 1.) SBBT denied your loan. 2.) Check print authorization was sent to us by SBBT bank. 3.) The postman didn't get the check to you the first time.

Despite the fact that it was not really our fault, we issued you a full refund of our fees and ate the cost for the certified mail delivery (twice). We do acknowledge that we filed your state return a little late and we're sorry for that. We are re-structuring our system so that state returns will be more timely filed. We are sorry that your experience was not up to your expectation. We hope that you can appreciate that we did whatever we could, and circumstances that were beyond our control resulted in an unfortunate situation. Best Regards, Bill, General Manager, Rapid Tax & Financial Services
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