Razorback Moving and Storage Mayflower Moving Deceptive, Bait-and-Switch, and Overpriced Services Hot Springs Nationwide

We contacted Mayflower moving company in March 2016 to pack and transport our household goods from Arkansas to Florida.  The partner company representative from Mayflower (Razorback Moving and Storage) quoted an extremely outrageous price ($16,943.69) for an 880 mile transport.  While the price was extremely steep, we agreed to it because we were under a deadline to move because we had sold the house.  The representative stated we would have "exclusive use" of a 4,100 cubic foot capacity truck.  On the date of pickup of goods, the representative showed up 6 HOURS LATE with a much smaller truck than was agreed to (Freightliner brand).  He then told us that we didn't basically have any choice other than to accept the smaller truck.  He stated that he didn't have another truck anywhere in the state.  He also virtually threatened that..., if we wanted the size truck we originally agreed to in the contract, we would have to schedule another transport date and the move couldn't take place for 1-2 weeks.  After some heated discussions, the Mayflower rep agreed to decrease the price by approximately $1,000 but it took the threat of legal action to do so.  This, to me, indicated he knew he was in the wrong. 

Mayflower movers then CRAMMED all the furniture into the smaller truck and departed.  I found out later that a Mayflower 18-wheeled tractor trailer rig was sitting at a local Walmart parking lot that same day.  Yes, I have pictures of that truck that was at Walmart.  I also took pictures of the truck Razorback Moving showed up with, which looked like an oversized U-Haul.  To add further pain to the moving process, we found out after arrival in Florida that we would have to pay the mover an ADDITIONAL $171 to remove the used boxes.  When I called the Mayflower company on 12 April to complain about the additional charge, I talked to a snotty, condescending "customer service" representative who continually talked over me during the conversation.  She..., like the Razorback moving company representative, treated me and my family like we were a bottomless pocketbook and something that should be scrapped off the bottom of their shoes.  At NO time during the initial contract negotiation process was a "removal fee" for the boxes EVER discussed or even offered!! 

In short, buyer beware!!  Mayflower, in my opinion, will use every form of deceptive practices possible to extract maximum money from their customers.  Mayflower failed to deliver the correct sized truck, overcrammed the truck they showed up with, failed to inform us of a box removal fee, and never asked us if we wanted the boxes removed at the end.  We believe Mayflower misrepresented itself during the entire contract negotiation period, subsequent move, and ending period.  They will NEVER get another dime of our money.  DO NOT USE MAYFLOWER OR UNITED.  Remember that United is owned by the same company that owns Mayflower.  Be warned!!