• Report: #1082184

Complaint Review: R&B Metal Structures

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  • Submitted: Fri, September 06, 2013
  • Updated: Fri, September 06, 2013

  • Reported By: J Dugan — Moss Point Mississippi
R&B Metal Structures
979 HWY 42 S Jackson, GA , Select State/Province USA

R&B Metal Structures Extremely Unreliable! Terrible Customer Service S Jackson Georgia

*UPDATE Employee ..inside information: Reply to Customer Dissatisfaction

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The salesmen stated that the carport would be installed within 6 weeks. Did not get started until 2+ months had past. When the truck arrived they wanted payment up front before they would begin installation. I thought this was strange as most jobs are paid on completion and satisfaction. A downpayment had already been made. They did not have all the materials on the truck necessary to complete the job. So with full payment made and a half finished job, they promised to return to finish at a later date. I was offered and an additional feature to my structure for my trouble. After waiting another few weeks they returned but still did not have all the materials needed to finish. Several months, phone calls, and assurances later they company will no longer even acknowledge that the job is unfinished. DO NOT DO BUSINESS WITH THESE PEOPLE. They are dishonest and unreliable. Never pay more than half until a build is complete.


This report was posted on Ripoff Report on 09/06/2013 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/RB-Metal-Structures/S-Jackson-GA-Select-StateProvince-30233/RampB-Metal-Structures-Extremely-Unreliable-Terrible-Customer-Service-S-Jackson-Georgi-1082184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee ..inside information

Reply to Customer Dissatisfaction

AUTHOR: R & B Metal Structures - ()

We apologize that the repair was missed on our end when it was turned in, and we are trying to justify the situation as soon as possible. The repair was in fact completed as of yesterday, we hope we have rectified the situation, and the customer is happy. However, we do want to state that upon arrival the gentleman go over the entire order before installation to make sure the paperwork is correct. There is never a force of payment in the beginning, only reviewing the information. Even with us making a mistake on not having all the material on site, we are always willing to work with the customer. Please let us know if you have any more questions.

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