Cast of Characters;
Eladia Romero, Congressional Aide at Congressman John W. Olver
Doris Tripp, UMass Memorial Hospital, Liver Transplant Division
Coleen Cole, You Inc.
Jillian Bushay, Psychologist
Jean Thibault, Center for Work and Living
Gene Robbins, my landlord
Tracy Parenteau, RCAP
Geisha Diaz, RCAP
Christine Wickford, RCAP
MY COMPLAINT REGARDING
205 School Street
Gardner, MA 01440
About RCAP: RCAP Solutions administers programs for
.....rcapsolutions.org/individual-and-family-resources/">families and individuals, communities
, small businesses
and affordable housing real estate
management and development services. Far from being a passive administrator of publicly funded programs, RCAP is committed to taking a leadership role in ensuring that all families and individuals have a safe and affordable place to live, have access to meaningful employment resulting in self-sufficiency, and that our low income communities have the capacity and infrastructure to meet the health, safety and welfare needs of society. RCAP not only pursues this commitment in programmatic ways, but is also committed to advocacy and thought leadership at the corporate level.
On Dec 10, 2013, at 5:09 PM
RCAP: I received a phone call back from Catherine of RCAP 978-630-6707. I was finally getting somewhere, or so I thought. I told her that I have been trying to reach “anyone” since August of 2013. I then explained to her that I needed to apply for the RAFT / Homebase Program. She told me to leave a message with one of their call representatives “and they would get back to me within 24 hours.” This was the same number I had already left several messages with 978-630-6770. I left a message just for kicks.
Monday, December 16, 2013 10:48 AM
I did leave my 6th message with RCAP and have yet to hear from them.978-630-6770. Thank you in advance.
Sent: Tuesday, December 10, 2013 5:09 PM
To: Romero, Eladia
Cc: Colleen Cole; Jillian Bushay; Jean Thibault
Subject: Kane, Lisa 10 December 2013 Updates (note date change)
RCAP: I received a phone call back from Catherine 978-630-6707. I was finally getting somewhere, or so I thought. I told her that I have been trying to reach “anyone” since August. I then explained to her that I needed to apply for the RAFT / Homebase Program. She told me to leave a message with one of their call representatives “and they would get back to me within 24 hours.” This was the same number I had already left several messages with 978-630-6770. I left a message just for kicks.
Eladia, with you working for the Governor, I was really hoping to get further than I am now. Christmas is coming and I’m broke again. My son will be thrilled.
Eladia was a little miffed about me sending this to her (above)
Sent: Monday, December 09, 2013 10:12 AM
Subject: Kane, Lisa 9 December 2013 Updates
I realize you have other issues to deal with and we are all limited in regards to time because of the Holidays.
Here is where I am now. (read below)
I can be reached at 774-420-9587 or 978-340-1689
I could really use your help in getting in contact with RCAP in Gardner. RCAP Solutions Corporate Office, 205 School Street, Gardner, MA 01440, 800-488-1969
I have been trying to contact RCAP via email (8/19, 9/16, 9/16, 11/20). I can send you the emails if needed.
I have called and left messages on (9/4 @ 11;32AM, 9/18 @ 2:17PM, 10/04 @ 9:18AM, 10/17 @ 3:15PM, 11/06 @ 9:49AM, 11/23 @ 10:18AM)
I just called them again and was sent to Christina Wickford’s VM (for the Home base Program)
I have never been transferred to her before. With any luck she will return my phone call. I called her 12/09 @ 9:47AM.(for my records)
I have also emailed them:
Sent: Wednesday, November 20, 2013 8:41 AM
Subject: Re: Kane, Lisa SSI Overpayment 2011
I was denied RCAP last year because I apparently signed a document that my landlord was supposed to sign. I have yet to see this document. They considered it fraud and I was denied any sort of assistance last year. I have been trying to get in contact with them and have never received a phone call back.
I am on the liver transplant list at UMass Medical Hospital. My Meld score is a 7, but I'm not able to go to work as I am disabled. (SSI and UMass Memorial Hospital have deemed that I am disabled due to having end stage liver disease). I lost most of my hair, medications make me ill and I'm tired all of the time.
I went to RCAP Solutions on September 26 @ 10:30 AM and applied for their RAFT Program. After sitting through their informational presentation, I met with Gheisha Diaz. She sat with me to complete most of the necessary paperwork to qualify for this program. Afterwards, she asked for a few more financial documents from me as well as my landlord. She mentioned that she would no longer be in her current position and that she was going to be training someone. I left with the necessary documents in hand.
I went back to RCAP (Gardner Office) on October 16 @ 10:30 AM with the rest of the paperwork that I had completed. I met with Gheisha and the woman replacing her, Tracy Parenteau. I was informed that all I needed to submit was a budget worksheet and there were still a few documents they needed from my landlord. I sent the budget worksheet via email on October 17 directly to Tracy via email. On that same day, I sent my new landlord a reminder letter that I needed the signed documents back a.s.a.p.
On the morning of October 22, I received a phone call from Carla of RCAP Solutions 978 630 6788. She asked why I was sending documents in when I had not even seen their contract. Apparently, I had called RCAP and spoke to her a few months prior to applying for RAFT. I explained to her that I HAD been in the office, twice. I signed and submitted most of the documents and had already met with Gheisha and Tracy. She informed me that I signed my landlord's name on one of the pages, where he was supposed to sign. She then went to yell at me, and said that she was going to report me for “fraud.” I had no idea of what document that I “forged” and asked her to send a copy of the document to me. I still have not seen this document. I TRIED to explain to her that in no way had I meant to commit "fraud" by signing my landlord's name. I had told my new landlord that we were applying for this prior to us moving in on October 1, which he was fine with. Why would I commit fraud? She was awful, just rude even. I was in tears
Two days after my conversation (if you consider yelling, conversing) with Carla, I received income documentation from the IRS and SSI/SSP. They were going to have to review my income. I’m nothing, I’m no one, why come after me?
I was denied assistance from RCAP for Fraud. I never received a copy of the document that I had fraudally signed. I kept calling. Carla no longer works there
Here is an excerpt of my emails;
I was diagnosed with end-stage-liver-disease in 2010. I'm taking the following meds;40MG Citalopram Daily1000MG Prenaplus Daily (I'm not pregnant)40MG Furosemide Daily50MG Trazo-done Daily25MG Sumatriptan (for migraines)25MG Amitryptyline Daily1000MG Fish Oil Daily400MG Acylovir as needed10MG Cyclobenzaprine As Needed100MG Spironolactone Daily40MG Nadolol Daily600MG Gabapentin Daily20MG Generlac DailyMy reason for contact you, besides the obvious, is that I applied for financial assistance with RCAP Solutions. Apparently, I forged my landlord's name. He eventually sent the original documents to RCAP in Gardner Mass and was fine with everything.After meeting with RCAP three times all of which were fine and I was told that I was all set. I tried to explain that the meds make me foggy and half of what I do, I cant even remember signing my name never mind forging someone else's name.Now RCAP has all of my documents and refused me assistance because of this.Is there any way that you could call 978 630 6788 and explain to her, the side effects of the various medications They were originally going to help me with first,, last and security. Obviously, that has been changed to second, last and securityRCAP Solutions MA (Carla) 978 630 6788 From: "Lisakane1967" To: "Tracy Parenteau" Sent: Tuesday, October 30, 2012 5:58:55 PMSubject: Kane, Lisa - Documents from landlord
My new address is 5 Shady Lane, Templeton, MA 01468
From: "Lisakane1967" To: "Tracy Parenteau" Sent: Monday, October 22, 2012 3:27:52 PMSubject: Fwd: RCAP Solutions MA (Carla) 978 630 6788 Tracy,Would you please send this email to Carla.This is in reference to the document that she and I had discussed today.When I came in on the 26th of September I had a one on one with Gheisha Diaz @ 10:30am. I gave copies of the following:The eviction noticeSummary Process Agreement fo Judgement from Worcester Housing Court.Our rental agreement that states we are renting the house on 5 Shady Lane in Templeton, starting on October 1 of 2012 From: "Lisakane1967To: "Gene"Sent: Monday, October 22, 2012 2:10:48 PMSubject: RCAP Solutions MA (Carla) 978 630 6788
Utility bill from Holden
I also told Gheisha that because of the 500 security deposit required when renting a house in Templeton, that we hadn't a clue how to pay this.
Income from SSI and SSPI
A letter from my Liver Transplant Surgeon @ UMass in Worcester
I was also informed that I scored a 7 on the one on one.
Once again I came into the Gardner Office on October 16 @ 10:30 am. I sat down with Tracy & Gheisha and I was told that I needed to submit a budget worksheet and they are still waiting for the following from my new landlord.
Appointment of Agent
Owner Fraud Letter
I also had given other documentation, but I was certain that my moving to Templeton from Holden, was never an issue??
Would you please send over a copy of the document that I had signed in Gene's (my landlord's) name?
As you know, we have requested rental assistance from (RCAP Solutions in Gardner) otherwise known as RAFT. As you also know that any monetary assistance we'd be getting from this program would be put towards first, last and security. Or in this case, second, last and security.
Apparently, I signed one of the documents that you should have signed. Honestly, with my huge list of meds, to prepare my body for the Liver Transplant, some things are still "cloudy." I certainly did not sign this document with any type of fraudulent intentions. In fact I believe that is one of the documents that I emailed you for your signature, which you sent off to me today.
A woman named Carla of RCAP solutions in Gardner, would like you to call her to verify/discuss this and/or any other issues that arise. Carla can be reached at 978 630 6788.