• Report: #474448

Complaint Review: Reach Broadband

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  • Submitted: Wed, July 29, 2009
  • Updated: Thu, July 30, 2009

  • Reported By:MASON Texas
Reach Broadband
reachbroadband.net Arp, Texas U.S.A.

Reach Broadband Failed Broadband Internet Service Arp Texas

*Author of original report: Reach Broadband, Arp Texas, Failed Internet Service

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On Thursday July 9, shortly after 4pm, Reach Broadband Internet services to the Mason, Texas area ceased. Thirty minutes later by telephone, a Reach representative stated they were aware of the problem and that technicians were responding. The next day, a Reach representative said they were waiting on parts. Over the weekend Reach hired an answering service that knew absolutely nothing about anything. On Monday I was told that the service was interrupted on Monday; correcting that I asked the Reach lady to check her story. She came back on the line to say service would be restored soon. This went on for a week, Reach telling its customers about parts, about AT&T causing all this, and other excuses. Then finally, about a week after the service interruption, the voice on the phone, still blaming AT&T, said Reach expected to be back online in our area by "mid August." She also said that billing was suspended (although I just received a bill) and that I would be offered a discount on further services. Meanwhile, they are advertising in our local newspaper introductory service rates not for existing customers.

This fly-by-night company should not be trusted. They lie. Competitors are available in our area to offer technical services far superior than those of Reach Broadband.

Bob
MASON, Texas
U.S.A.

This report was posted on Ripoff Report on 07/29/2009 05:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Reach-Broadband/Arp-Texas-75750-0507/Reach-Broadband-Failed-Broadband-Internet-Service-Arp-Texas-474448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Reach Broadband, Arp Texas, Failed Internet Service

AUTHOR: Bob landers - (U.S.A.)

On Thursday July 9, shortly after 4pm, Reach Broadband Internet services to the Mason, Texas area ceased. Thirty minutes later by telephone, a Reach representative stated they were aware of the problem and that technicians were responding. The next day, a Reach representative said they were waiting on parts. Over the weekend Reach hired an answering service that knew absolutely nothing about anything. On Monday I was told that the service was interrupted on Monday; correcting that I asked the Reach lady to check her story. She came back on the line to say service would be restored soon. This went on for a week, Reach telling its customers about parts, about AT&T causing all this, and other excuses. Then finally, about a week after the service interruption, the voice on the phone, still blaming AT&T, said Reach expected to be back online in our area by "mid August." She also said that billing was suspended (although I just received a bill) and that I would be offered a discount on further services. Meanwhile, they are advertising in our local newspaper introductory service rates not for existing customers.

This fly-by-night company should not be trusted. They lie. Competitors are available in our area to offer technical services far superior than those of Reach Broadband.

Bob
MASON, Texas
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