Complaint Review: realtystore.com - Goleta California
- realtystore.com 5951 Encina Rd Ste 208 Goleta, California USA
- Phone: (800) 473-1783
- Web: http://www.realtystore.com
- Category: Real Estate Services
realtystore.com charges for accounts that were never officially created and provide no way to cancel Goleta California
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I used realtystore.com in searching for homes for rent and sale. I "signed-up" for free trial (but never confirmed my account, because I didn't make it that far.) I used my credit card info to run a credit report which was through a different company. The credit report was a pop up/ad in the middle of creating my trial account. I never knowingly gave my credit card information to realtystore.com. My card was charged and refunded $1.00, but I never received a credit report. It was supposed to return the report immediately. I called customer service, and a male representative that answered was no help at all in the situation. I told him to just forget it and cancel my account. He told me I had not created an account, so there was no account for him to cancel. I was infuriated that this company had my credit card information; I had a feeling I'd been scammed. He assured me several times that I had not completed setting up the account and my card would never be charged again.
When I saw the charge of $49.60 this morning, I called the customer service number listed on the website and got a recording stating my wait would be less than two minutes. Five minutes later, the recording stated that call volumes were higher than usual and transferred me to a voicemail. I left a detailed messaged. I then sent a detailed email through the contact page of the website. I called the number again. This time I opted to cancel my account. The automated recording informed me that there is no account associated with my phonenumber. What a surprise. I only have one phonenumber; it could not be listed under any other number. I sent another email. I called again. Once again, my two minute wait turned into five minutes, then was transferred to a voicemail beacuse call volumes were higher than usual.
This report was posted on Ripoff Report on 01/09/2014 09:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/realtystorecom/goleta-california-93117/realtystorecom-charges-for-accounts-that-were-never-officially-created-and-provide-no-w-1114164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.