- Report: #1114164
Report - Rebuttal - Arbitrate
Complaint Review: realtystore.com
realtystore.com5951 Encina Rd Ste 208 Goleta, California USA
realtystore.com charges for accounts that were never officially created and provide no way to cancel Goleta California
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I used realtystore.com in searching for homes for rent and sale. I "signed-up" for free trial (but never confirmed my account, because I didn't make it that far.) I used my credit card info to run a credit report which was through a different company. The credit report was a pop up/ad in the middle of creating my trial account. I never knowingly gave my credit card information to realtystore.com. My card was charged and refunded $1.00, but I never received a credit report. It was supposed to return the report immediately. I called customer service, and a male representative that answered was no help at all in the situation. I told him to just forget it and cancel my account. He told me I had not created an account, so there was no account for him to cancel. I was infuriated that this company had my credit card information; I had a feeling I'd been scammed. He assured me several times that I had not completed setting up the account and my card would never be charged again.
When I saw the charge of $49.60 this morning, I called the customer service number listed on the website and got a recording stating my wait would be less than two minutes. Five minutes later, the recording stated that call volumes were higher than usual and transferred me to a voicemail. I left a detailed messaged. I then sent a detailed email through the contact page of the website. I called the number again. This time I opted to cancel my account. The automated recording informed me that there is no account associated with my phonenumber. What a surprise. I only have one phonenumber; it could not be listed under any other number. I sent another email. I called again. Once again, my two minute wait turned into five minutes, then was transferred to a voicemail beacuse call volumes were higher than usual.
This report was posted on Ripoff Report on 01/09/2014 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/realtystorecom/Goleta-California-93117/realtystorecom-charges-for-accounts-that-were-never-officially-created-and-provide-no-w-1114164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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