• Report: #232148

Complaint Review: Rebate Processing Center

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  • Submitted: Tue, January 23, 2007
  • Updated: Wed, May 02, 2007

  • Reported By:Lake Park Georgia
Rebate Processing Center
rebate-zone.com; cellphonerebates.com White Bear Lake, Minnesota U.S.A.

Rebate Processing Center Moved data from AZ to MN and claimed items, which were included, were missing, claim filed 10-1-06 still unpaid as is claim of 12-24-06 White Bear Lake Minnesota

*Author of original report: Finally paid in full

*Author of original report: Inphonic/Wireless Rebate Center - TMI wireless

*Author of original report: Email complaints results - Cellphoneshop.com and TMI Wireless

*Author of original report: Email complaints results - Cellphoneshop.com and TMI Wireless

*Author of original report: Email complaints results - Cellphoneshop.com and TMI Wireless

*Author of original report: Email complaints results - Cellphoneshop.com and TMI Wireless

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Purchased 2 cellphones from TMI Wireless with 2 rebates each, Wireless Device Rebate ($75) and a Customer Loyalty Rebate ($95), due at different times, Claims in seperate envelopes and all to include current wireless bills with narrow submission dates and to inclued copies of UPC for each phone and copy of invoice for ech phone.

Original submission was to AZ and after inqwuiry, it had been moved to MN and not showing on
WWW.cellphonerebates.com. Called number above and was advised by the operator to re-submit and write on envelope "New Submission". I now have 6 claim mumbers listed on WWW.cellphonerebates.com and have been paid for nothing.

Received a letter (01/04/06)that cell phne bill was not in one of the claims, it was originally, I re-sent it as asked on 1/7/06, when I returned home from vacation. this does not show on the website, just the manufactured error report.

Oneclaim listed as approved and one listed with error and 4 others listed as processing, still.

Kern
Lake Park, Georgia
U.S.A.

This report was posted on Ripoff Report on 01/23/2007 08:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rebate-Processing-Center/White-Bear-Lake-Minnesota-55110-0517/Rebate-Processing-Center-Moved-data-from-AZ-to-MN-and-claimed-items-which-were-included-232148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Finally paid in full

AUTHOR: Kern - (U.S.A.)

On 4-30-07 received one payment for $75.00, the second initial rebate payment. On 5-2-07 received two checks for $95.00 each, the two second rebate payments. I am done with them, paid in full. This has put me off any mial in rebates! The price is the price and rebates do not count.
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#2 Author of original report

Inphonic/Wireless Rebate Center - TMI wireless

AUTHOR: Kern - (U.S.A.)

Latest email from Daniel Hung at TMI Wireless:

Purported to be a copy of information received from his Escalation Dept.

To: "Daniel Hung"
Sent: Monday, January 29, 2007 6:15 PM
Subject: RE: Customer Support
---------------------------

Daniel,
Here is the information I have received from the rebate department in regard to this customer's rebates:

1) 1 $75 rebate is being expedited and the denials have been overridden and the customer will receive the check in 15 business days
2) 1 $75 rebate has been approved and will be sent shortly from our rebate processing center
3) 2 $95 rebates are still validating with the rebate processing center and will be sent soon. (I cannot override these rebates until they have finished validating)
----------------------------------

I will keep you informed!
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#3 Author of original report

Email complaints results - Cellphoneshop.com and TMI Wireless

AUTHOR: Kern - (U.S.A.)

After quickly answered email to Cellphoneshop.com customer service I learned that they and TMI Wireless were not the same company, even though accessed at same address on web. They supplied email address to dhung@tmiwireless.com who promptly answered copy of the email that he would try to intervene with InPhonic on my behalf. We will see what happens.
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#4 Author of original report

Email complaints results - Cellphoneshop.com and TMI Wireless

AUTHOR: Kern - (U.S.A.)

After quickly answered email to Cellphoneshop.com customer service I learned that they and TMI Wireless were not the same company, even though accessed at same address on web. They supplied email address to dhung@tmiwireless.com who promptly answered copy of the email that he would try to intervene with InPhonic on my behalf. We will see what happens.
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#5 Author of original report

Email complaints results - Cellphoneshop.com and TMI Wireless

AUTHOR: Kern - (U.S.A.)

After quickly answered email to Cellphoneshop.com customer service I learned that they and TMI Wireless were not the same company, even though accessed at same address on web. They supplied email address to dhung@tmiwireless.com who promptly answered copy of the email that he would try to intervene with InPhonic on my behalf. We will see what happens.
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#6 Author of original report

Email complaints results - Cellphoneshop.com and TMI Wireless

AUTHOR: Kern - (U.S.A.)

After quickly answered email to Cellphoneshop.com customer service I learned that they and TMI Wireless were not the same company, even though accessed at same address on web. They supplied email address to dhung@tmiwireless.com who promptly answered copy of the email that he would try to intervene with InPhonic on my behalf. We will see what happens.
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