• Report: #1144036

Complaint Review: Redbox

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  • Submitted: Sun, May 04, 2014
  • Updated: Mon, May 05, 2014

  • Reported By: A Moran — Rockwall Texas
Redbox
1182 Mountain Creek Road Chattanooga, Tennessee USA

Redbox Irational Late Fee Charges by Redbox Chattanooga Tennessee

*Consumer Comment: One question.......

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I was charged $27.28 for a late fee of a DVD. That was 27.28 for a used DVD. I thought money would be returned and that I would only be charged a rational late fee or the full charge of the USED/AMORTIZED dvd price, but that did not happen. In my eyes that is an irrational charge. Today when I was trying to return a DVD, their two kiosks were not working and I was inconvenienced and had to return it somewhere else. I said this is the time to get them to return the money that they charged 10 months ago, so I called them and told them the situation but their response was,"I"m sorry you were inconvenienced, but we can't help you with your complaint". So I have to accept their mistakes/problems but they are not reasonable when they charge? I find that unacceptable.


This report was posted on Ripoff Report on 05/04/2014 05:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Redbox/Chattanooga-Tennessee-37405/Redbox-Irational-Late-Fee-Charges-by-Redbox-Chattanooga-Tennessee-1144036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

One question.......

AUTHOR: Ken - ()

Did they charge more in late fees than their agreement states?  If they did, you have a case.  If they didn't get over it and return future rentals on time.

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