- Report: #1115913
Report - Rebuttal - Arbitrate
Complaint Review: Reebie Storage and Moving
Reebie Storage and Moving2325 N Clark Street, Chicago, illiinois Chicago, Illinois USA
Reebie Storage and Moving $21,000 in damaged goods, 3 months later and still no settlement payment Chicago Illinois
*Author of original report: 12 Weeks of Excuses and Still No Settlement
*UPDATE Employee: Re: comment
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Reebie sales side was very professional. Bill Reuking made me feel at ease with the move and answered any and all questions without delay. The management on the Chicago side was excellent as well coordinating the move. The packing crew meticulous and very professional. The goods arrived to Seattle a few days before planned ... even better! So what could be wrong.....
And then the goods came off the truck....Damages, damages, damages. The goods were moved on and off four different trucks between Chicago and Seattle - despite being told it would be one truck during the sale. The delivery crew did not want to check the inventory of the 300+boxes moved. They told me to trust me that everything made it. I insisted that all be inventoried against the bill of lading. At which point the female driver huffed and puffed and said they didn't have time. To further discourage me she said all furniture would unwrapped in the middle of the street and brought in without protection and then proceeded to bash my bed frame and crack the headboard in the entrance door. She turned to me and said see I told you so!
I purchased $100,000 worth of insurance to cover very expensive furniture, paintings and bike to make sure in case something went wrong I will be covered full replacement value. Unfortunately Reebie claim that they did not damage anything despite photographic evidence with before and after photos showing otherwise. Mira in the claims department is hopeless. Promises to get back to you in a couple days. A week later nothing. After ring and emailing several more times she says she needs another week!
I am now left with over $21,000 worth of heavily damaged goods which Reebie will not repair/replace. Reebie have gone completely silent say they will no longer speak with me. As for my friend Bill Reuking the attentive salesman - he gives me email addresses and tells me to try someone else. When asked for a postal address or phone number to contact these people directly .... silence. I should listened to other reviews. I have had to cancel the charge on my credit card and despite getting the $7900 back on the move from my bank I have lost $13,000 more in damaged goods.
Reebie Allied do their best to get your business, but once they have it they don't care. If something goes wrong they don't want to know you - especially Bill Reuking. He wants you out of his hands as fast as possible. Truly disappointing.
UPDATE 14 January 2014
After a couple of months of going no where with Mira in claims and Bill the salesman, I was able to obtain the owner of Reebie's contact details. I contacted him and heard nothing at first. I sent a second email letting him know that I would be filing a claim against his company with the Federal government, for which then Sal became all ears.
I received a panicked email and phone call from Sal the owner of Reebie.
Sal seemed genuine about doing the right thing and agreed to pay for the bike repairs. I thought we were headed in the right direction, until Sal got the full bill for repairs on the bikes. There was nearly $1600 in damage to 3 bikes (estimated by local Cannondale dealer in Seattle) for which Sal then decided was only worth paying less than $600. He made the initial payment of less than $600 and then started to lose interest in knowing me.
A couple weeks went by and no movement on the claim. Mira in claims started making every excuse under the sun for why the claim was not complete. It was a second assessor need to come out. After he came, then the excuse was that we did not let him see what he needed to (yet the other items he was meant to evaluate for damage were in the same room).
The trouble started again with finalising the claim with Mira. Mira decided that the damage to coffee table was not Reebie's fault. Despite photographic evidence proving other wise. We have photos of the coffee table the night before it was packed and photos after it was unpacked. There is a 6 inch gouge in the glass top. Mira claims this is from a magazine, as she said the same thing happened to her. I would hate to see a paper cut from Mira's magazines! Unbelievable. $1600 in the garbage.
Mira decided a heavy damaged stainless steel table was only worth $100 despite receipts showing the replacement cost being four times more. A Room and Board bed frame heavily damaged. Mira decides she will only repair half of the repairs recommended by the Reebie assigned claim agent. It is important to note that we had $100,000 in full value replacement which cost about $1000.
So where you may ask is Sal? Sal says your on your own this morning. In fact he went as far as to say that I am ungrateful and I should settle the claim with Allied as he is not willing to deal with the damage caused by his people. I am ungrateful for paying $8000 to move, get $21,000 in belongings damaged and expecting him to be professional in fixing them? If this is the case, then yes I am ungrateful for his lack of professionalism.
I really hoped to update the review with positive reviews after Sal got involved. He seemed genuinely interested. Unfortunately this was a front to get the Federal government off his back whilst he was being investigated. Once he gave responses to the BBB and Federal government showing his gesture to pay for part of the bike repairs to get them off his back, he became the real Sal. Disinterested, rude and unprofessional.
I firmly believe in karma. Best of luck Sal, I hope Reebie is your mover on the road to perdition!
This report was posted on Ripoff Report on 01/15/2014 09:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reebie-Storage-and-Moving/Chicago-Illinois-60614/Reebie-Storage-and-Moving-21000-in-damaged-goods-3-months-later-and-still-no-settlemen-1115913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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