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  • Report: #1077853

Complaint Review: Regional Hyundai, LLC

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  • Submitted: Wed, August 21, 2013
  • Updated: Wed, August 21, 2013

  • Reported By: YourLostAnotherCustomer — Tulsa Oklahoma
Regional Hyundai, LLC
2380 W. Kenosha, Broken Arrow, OK Broken Arrow, Oklahoma USA

Regional Hyundai, LLC Lied in the contract presentation - Horrible Customer Experience Broken Arrow Oklahoma

*Author of original report: Contracts

*Consumer Comment: Amazing! You Don't Have a Clue, Do You?

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I've had a horrible experience with this car dealership! Sleezy tactics!

The finance manager did not verbally disclose key elements of the lease contract (disposition fee and type of contract). He did confirm (verbally) there is no disposition fee and the contract was a lease contract and not a balloon contract.

The staff is very nice before the deal is closed, but you will be in big trouble after the sale, or if there are any issues. Also, their verbal agreements mean nothing unless it's in the contract!

Finance manager was extremely rude. The dealership did not return calls or made any efforts to resolve the issue, besides lying and offering a $100 goodwill via a reply to the BBB complaint. It seems there is nobody to talk to above the finance manager and the owner/president/ of the dealership is not available.

My complaint is registered with the BBB. I highly recommend you to take your business elsewhere, based on my own experience, or you should bring your lawyer to carefully review the contract and addendum and be a witness to everything is said pre-sale.

I was very excited initially to purchase a vehicle from them, however the finance manager convinced me not to do so in the future. I was extremely close to take legal action to dispute the contract.

I am still shocked of the whole situation and do not understand to this day why the finance manager can get away with this type of behavior. They went out of their way to provide the worst post-sale customer service. Even when they responded to the BBB complaint they were lying in their affirmations and were trying to put the blame on me, the customer.

My review can be confirmed, so please contact me for additional information if you have questions.

Note to: the dealership: unfair practices and misinformation will hurt your business in the long term. Instead of offending your customers with a $100 goodwill, you should provide better customer service, be truthful and responsive. We don't want your goodwill!

 I was also planning on purchasing another vehicle from them, but I did do the right thing and I've taken my business elsewhere.

 


This report was posted on Ripoff Report on 08/21/2013 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Regional-Hyundai-LLC/Broken-Arrow-Oklahoma-74012/Regional-Hyundai-LLC-Lied-in-the-contract-presentation-Horrible-Customer-Experience-Br-1077853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Contracts

AUTHOR: JohnSmith - ()

My intention was to LEASE a car from your dealership and all people involved had the LEASE word on their lips, 

Salesman was great and negotiated the price with me for a LEASED car.

Your finance manager, Chad,  decided to change the type of contract in the last minute to a Balloon payment and lied about the disposition fee, even though I pointed it out in the contract. There is a BIG difference between a LEASED contract vs a Balloon contract. He misinformed me on purpose. Yes, I am an adult and I signed the contract. Lesson learned and that costs me money and I will never let it happen again.

I tend to trust companies I do my business with and it's true, I trusted the finance manager and trusted what he said. My mistake!

He then agreed to refund the disposition fee by lowering the payment and signing a new contract. I was perfectly fine with not changing the balloon contract to a leased contract, but I expected to receive the disposition fee back AS AGREED by CHAD and STAV!

All I asked was for him to do exactly what he agreed to, nothing more, nothing less.

Please let me quote the response you supplied to the BBB complaint and you clearly accepted fault.

"Business Response 
We apologize if Mr. ****** was misinformed regarding the disposition fee. We have addressed this with our staff to help prevent a situation like this from occurring in the future. Regional Hyundai will still offer the $100.00 as goodwill to Mr. ****** to close the matter.
****"

I highly recommend you to read the timeline in my BBB complaint to understand exactly what happened. I have no intentions to lie and I presented all the facts accurately.

It's OK to tell a customer NO, but it's not OK to hang up the phone, be rude to them, not contact them to resolve the issue, lie, misinform, or KICK THEM OUT OF THEIR OFFICE! I calmly asked Chad for further information and he showed me the door and told me to get out!

Also, in your attempts to resolve my BBB complaint and respond to it, you were also misinformed about me threatening to tarnish your company name. I am not sure if that was intentional, or Chad misinformed you. I never did that, I never threatened. I will not take your $100 goodwill fee, but I expect you to do the right thing. While you were unable to give me a phone call and attempt to resolve the issue, I guess we'll settle this in the public forums.

I am still open to resolve this conflict and my BBB request can still be settled.

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#2 Consumer Comment

Amazing! You Don't Have a Clue, Do You?

AUTHOR: Jim - ()

You keep throwing around terminology which shows beyond any reasonable doubt you didn't have any clue as to what in the hell you agreed to, and NO, its not up to the salesman to play teacher.  You say "lease", then "baloon payment" and then "purchase".

You are an adult.  You have the ability to read, don't you?  They presented you with a contract.  Its UP TO YOU to read and understand what the terms of the contract are BEFORE you even think of signing it!  When you get yourself into a CAR FLEASE, you don't "purchase" anything. 

In a CAR FLEASE, there is NO BALOON payment!  You can cry "FRAUD" all you want but the bottom line is that its UP TO YOU to read and understand what the contract says.  If you can't or won't understand those terms and conditions, then you DON'T SIGN the contract.  That's simply a matter of common sense!

 

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