- Report: #1077853
Report - Rebuttal - Arbitrate
Complaint Review: Regional Hyundai, LLC
Regional Hyundai, LLC2380 W. Kenosha, Broken Arrow, OK Broken Arrow, Oklahoma USA
Regional Hyundai, LLC Lied in the contract presentation - Horrible Customer Experience Broken Arrow Oklahoma
*Author of original report: Contracts
*Consumer Comment: Amazing! You Don't Have a Clue, Do You?
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I've had a horrible experience with this car dealership! Sleezy tactics!
The finance manager did not verbally disclose key elements of the lease contract (disposition fee and type of contract). He did confirm (verbally) there is no disposition fee and the contract was a lease contract and not a balloon contract.
The staff is very nice before the deal is closed, but you will be in big trouble after the sale, or if there are any issues. Also, their verbal agreements mean nothing unless it's in the contract!
Finance manager was extremely rude. The dealership did not return calls or made any efforts to resolve the issue, besides lying and offering a $100 goodwill via a reply to the BBB complaint. It seems there is nobody to talk to above the finance manager and the owner/president/ of the dealership is not available.
My complaint is registered with the BBB. I highly recommend you to take your business elsewhere, based on my own experience, or you should bring your lawyer to carefully review the contract and addendum and be a witness to everything is said pre-sale.
I was very excited initially to purchase a vehicle from them, however the finance manager convinced me not to do so in the future. I was extremely close to take legal action to dispute the contract.
I am still shocked of the whole situation and do not understand to this day why the finance manager can get away with this type of behavior. They went out of their way to provide the worst post-sale customer service. Even when they responded to the BBB complaint they were lying in their affirmations and were trying to put the blame on me, the customer.
My review can be confirmed, so please contact me for additional information if you have questions.
Note to: the dealership: unfair practices and misinformation will hurt your business in the long term. Instead of offending your customers with a $100 goodwill, you should provide better customer service, be truthful and responsive. We don't want your goodwill!
I was also planning on purchasing another vehicle from them, but I did do the right thing and I've taken my business elsewhere.
This report was posted on Ripoff Report on 08/21/2013 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Regional-Hyundai-LLC/Broken-Arrow-Oklahoma-74012/Regional-Hyundai-LLC-Lied-in-the-contract-presentation-Horrible-Customer-Experience-Br-1077853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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