- Report: #1115813
Report - Rebuttal - Arbitrate
Complaint Review: Regions Bank- Donna l. Myers
Regions Bank- Donna l. Myers11500 Bee Caves Rd, Suite 150 Austin, Texas USA
Regions Bank- Donna l. Myers Donna Myers Deliberately withheld cash deposit from teller mistake- lied to cover it!!! Austin Texas
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Everybody knows that cash is king. A cash deposit is always immediately available. Checks can be held- but cash is cash and is the most immediate and effective deposit because there no holds and nothing to verify.
I had just opened up a bank account with Regions bank. Soon after that my new job laid a bunch of us off and I unintentionally went overdraft 145.00. I stayed in contact with the bank and told them that I was waiting for my Unemployment and then I would make a cash deposit to the account to bring it back to good standing. I was told that I had 60 days and that I still had plenty of time. It took about 3 weeks for me to get my money. I physically walked the cash into the bank and not only did I pay the overdrawn amount but a I put in a few hundred dollars in cash for future purchases.
My card was declined all weekend, no customer service available and yet my balance showed everything was clear. I called the customer service line, and they told me there was a hold on the account but that the Branch Manager could release the money since I am not overdrawn, the account was in good standing, nothing pending and it was in cash.
I then call the bank and instead of getting an apology- they try to blame me?! Since I was overdrawn at one point they were holding my cash deposit for 5 days!! Again- I was not overdrawn, all money was paid in cash and my deposit was in cash. I was well below the deadline for making a deposit, and had stayed in contact. Either way- no money was owed to the bank and the bank has no authority over my money in this situation. I also pointed out that the customer service representative said that she could release it at her discretion. She refused = absolutey no good reason other than a power trip and to be spiteful because I was upset with her and the bank. Naturally that made it worse- horrible customer service skills I might add. I later found out that the teller had not released the hold on the account and tyhat it was her error. I found this out from another bank manager who was actually very nice and apologetic about the situation. She at least admitted there was a mistake made on the teller's part and that she would try to correct it. Donna flat out tried to cover the error up and withhold my money under false pretenses rather than be a "Manager" and manage the situation and take care of it. What horrible management. I had to file a police report (for my lawyer) and contact my state representative to get in touch with consumer protection groups, and even contacted the newspapers. People need to know that they are deliberately holding cash deposits without reason- there just really is none. People also need to know the type of mamangers they have running that bank.
The other manager took care of it and was able to work it out for me. I gort my money and took it to Wells Fargo to open a new account where they looked at me like I was crazy when I asked if they held on to cash deposits for any reason...the answer was "you never hold cash deposits if the account is not overdrawn" PRECISELY.
This report was posted on Ripoff Report on 01/15/2014 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Regions-Bank-Donna-l-Myers/Austin-Texas-78738/Regions-Bank-Donna-l-Myers-Donna-Myers-Deliberately-withheld-cash-deposit-from-teller-m-1115813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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