In august 2011 my banking nitemare with regions bank began. I had a few checks that had ran into my account and I acruded service charges. I retained the print outs that would show persay in the morning what the with drawls were. THe next date the transcations would be replaced in a completely sequence to cause me more charges. Of course the 1800 customer support and the local branch would note this activity to they were already there pending, sometimes the consumer cannot see what is actuall going on. This mess ended up costing me 900.00 in service charges and both the 1800 customer service and the local branch offerred no solutions or assistance. The printouts also reflected charges for the nsf and rtn checks for each item. Double dipping and stated I would not be able to claim any of that on my taxes.
Being fed up with the non assistance from either I made a request to close my account on October 24 2011, again the 25, and the 26th. Every day I called and emailed to get this acomplished. Every day there was some kind of excuses on why I could not close my account. I even notified them that there would not be any additional money comming into the account, and I did not approve of any transcations after the 25th thefore it would be at thier cost.
The first day we had to wait for things to clear and again on the 25th. THe local bank wrote out a check for .12 cents to close the account on the 26th, however on the 26th they charged me a $4.00 atm card fee and stated that transaction made my acocunt reopen and then two additional unauthorized transcations came through which accruded many addtional over charges.
When I called the local office, the bank teller Lisa was etremely rude and had no regard how her ignorance of completing her duties to close this account or the trouble she had caused by her failure to complete the request, she laughed and said call support, I can't help you.
I report was emailed to her supervisor on the 27th of October with all the information of the weeks activities and were to locate the errors on the register. It took her until the 16th of November to respond back and indicated that the account had not been closed. I did not repond back as my account should have been closed on the 26th of October already. ALso her responce stated " I reviewed this and spoke to my supervisor I do not see where we did anything wrong. Seriously I was certain that would be the respose, sure would hate them to own anything they do.
This banking firm is a rip off and steals consumers money, also will manipulated the system to keep a person from closing thier account and you can get better customer service are uneducated and extremely unprofessional.
Lucky for me I retained all communication of written and verbal in case we need to go legal.