- Report: #593985
Report - Rebuttal - Arbitrate
Complaint Review: REM Sleep Solutions
REM Sleep Solutions355 W. Crowther, Suite E Placentia, California United States of America
REM Sleep Solutions Will Not Take Return on Uncomfortable Mattress Placentia, California
*REBUTTAL Individual responds: Great idea for this is go to the store or homeshow which you can find on the website
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We purchased a mattress from them and found it to be completely uncomfortable to sleep on. We decided this after a week...there are companies out there that offer a 30 Day trial for no charge....we had to pay up front and then wait at least a month for delivery.
Contacted REM to return the mattress and was told they would not take it back but would send me a different mattress for an additional fee...a mattress i could not sleep on or see or anything i was just suppose to tell them what i was looking for and they would send me something for the additional fee...id like to know if the people at this company would buy a mattress without trying it out first...we have gone as far as to put a hold on our credit card payment but all of this has taken more time and effort then i care to spend when i am not happy with something...as far as i am concerned buyer beware....
This report was posted on Ripoff Report on 04/16/2010 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/REM-Sleep-Solutions/Placentia-California-92870/REM-Sleep-Solutions-Will-Not-Take-Return-on-Uncomfortable-Mattress-Placentia-California-593985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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