REMOTE HOUND CHARLIE WATERS Overcharged, extremely long time to fill order,unusable product TAMPA, Florida

Placed an order with remote hound to replace lost t v remote. On-line ad for remote hound claims to be able to ship new/as new remote controls. Internet contact and order placed with invoice for agreed upon total unit+shipping.
After three weeks no remote control was received. In contact process I went back to confirmation email and found an additional $10. After several telephone contacts with back-log as excuse, I was refunded the overage.
Over one week later the remote control finally arrived. Was not what was advertised and it was completely useless. I will have to update what happens after return is documented ( return receipt)