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  • Report: #1050744

Complaint Review: Rent A Center

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  • Submitted: Mon, May 13, 2013
  • Updated: Tue, May 14, 2013

  • Reported By: Hector — chatsworth California
Rent A Center
21015 Sherman Way canoga park, California USA
  • Phone: 818 703-9001
  • Web:
  • Category: Kitchens

Rent A Center they sold a fridge that die in two weeks, my food went bad..iinside the fridge was dead bugs and bed bugs canoga park California

*UPDATE EX-employee responds: the truth

*UPDATE EX-employee responds: the truth

*UPDATE Employee: Hi - I work at RAC

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 I went to rent a center located in Canoga park CA, I told one of the employees that I don’t want to rent I want to buy a fridge. the payments were $50 a month, my payments were on time. butt the kept calling saying, u need to do your payments....it got annoying later because they started calling my work...at the beginning they said my fridge will be delivered in three days then the excuses came in// they kept saying we don’t have someone to deliver it.it took two weeks for them to deliver my fridge. Finally the fridge arrive , so I bought around $100 in food the second week the fridge gave out. [continued below]....

.....

The fridge wasn’t cooling, the food went bad, I called rent a center and told them about the fridge. but they never sent a tech to check the fridge. The next day an ugly smell came from the freezer. The freezer smells like dirt and bug spray. So I took the side covers on the freezer off and around the corners I saw dead bugs and bead bugs. I film and took pictures and call them. I even call the main corporate company in Texas. they never return my calls I told them I just want my money back, but they gave me store credit, and the runarounds which I don’t want ..i read a lot about RAC.most of the reports had complaints of infested furniture and employees being rude…all i want is my money back ...they gave me hell just to get my money...i told them i have pictures and they stop calling me,,,,

 


This report was posted on Ripoff Report on 05/13/2013 11:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-A-Center/canoga-park-California-91335/Rent-A-Center-they-sold-a-fridge-that-die-in-two-weeks-my-food-went-badiinside-the-fr-1050744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

the truth

AUTHOR: thetruth - ()

once the items are returned to the store, the store is required to return the inventory back into system.once that is done your account no longer exist.

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#2 UPDATE EX-employee responds

the truth

AUTHOR: thetruth - ()

In many cases appliances are just wiped down with window cleaner and a paper towel.

no such sanitizer is used to clean appliances.hell not even mattresses are sanitized the way they should., they sit in the back for several weeks unsanitized along side other furniture. Records will show several fines have been given due to this issue.

let "the truth be known"..........and im just beginning!

As to the price rent a center policy is to sell the item 4 plus the times it cost to the customer.example if it cost the store 300dlss the cash price will be 1500dlls and if 

you decide to pay total term it can cost you up to 50-65%  more

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#3 UPDATE Employee

Hi - I work at RAC

AUTHOR: RAC Employee - ()

Hi – I work at RAC and I’m sorry to hear about this. We can assure you we follow all state guidelines to clean and sanitize our products. They are physically inspected for infestation before leaving the store. If ever an item is found to have pests we would destroy it and our customers would never be at risk for renting it. Please contact Customer Care as soon as possible at 1-800-422-8186 to discuss your issue in more depth. Thank you.

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