- Report: #1129008
Report - Rebuttal - Arbitrate
Complaint Review: Rent-a-center
Rent-a-center1557 W 84th Ave. Federal Heights, Colorado USA
Rent-a-center RAC Selling us a used TV at new price and it almost fell on 2 year old son due to a stripped screw in the stand!!!! Federal Heights Colorado
*Author of original report: To RAC employee
*UPDATE Employee: RAC Employee
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To start they harass my husband and I because we have requested multiple times that the payments be switched to by weekly and they've never done so. They will call his phone 5-10 times daily the day of or after our payment is due. And show up to my house the following week and become very pushy and rude. It truly makes me uncomfortable. We are being charged almost 4000 dollars after everything for a used product!!! I dont have an issue purchasing gently used products but not under the deception that it's new and full price..
Wen we purchased it my husband assisted the associate in carrying the t.v. up from their "store room", a basement below the store, it was not in a box, came with no protective plastic wrap or any sign of manufactures packaging. It was already on a stand and all they gave us was the TV, remote, power cord, and 3D glasses which were in a manufacturers box. At first I was some what puzzled but wasn't asking too many questions in the excitement of our new purchase, in hind sight I should have.
Upon arriving home we set it up and realized it was already logged into someone's Netflix account. I loved the television and just said maybe it was a demo t.v. at which point my mother, whom was there when we brought home, pointed out that even if so it's still a used product that was advertised and sold to me as brand new. And that's deceptive labeling and against FTC regulations if my research is correct. The television has fallen off its stand due to a stripped screw and almost fell on my 2 year old son the second time. They picked it up that day and said it would take 1-2 weeks to fix and have now had it for going on 3 weeks. I am still making my payments. I suppose my question is due I have any legal recourse or would I just be following a dead end?
This report was posted on Ripoff Report on 03/07/2014 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-a-center/Federal-Heights-Colorado-80260/Rent-a-center-RAC-Selling-us-a-used-TV-at-new-price-and-it-almost-fell-on-2-year-old-son-1129008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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