- Report: #952741
Report - Rebuttal - Arbitrate
Complaint Review: rentalcars.com
rentalcars.comInternet United States of America
rentalcars.com No Car & No Refund Internet
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The first thing was to fill out a request form online at their website like e-mail and credit card info first!
After you pick a car in their system, they will find give you a car that is available in that area and prices based on size and model.
In this case they said the cheapest car was available, but I needed to book it now as it was filling up fast and limited quantities.
I clicked the button for the cheapest car and waited a min before I received a conformation back that the car I requested was NOT available anymore.
They said I would need to pick another more expensive car and it was available. I decided NOT to book a car and keep searching other options and I logged off their website system.
After 10 min I received a notice in my e-mail inbox that my car was booked and it was for the cheaper car.
Wow! I found this fascinating and wondered how this happened. I sent a replay back to them that I never booked a car, because their system told me it was not available at that location.
Now, I travel all over the world and I have seen many scams in my time, but this takes the case. I could not call them at all and I had to send an e-mail. I told them that their system gave me a notice that the car was not available they said that was not true. (Please make sure when you are on any websites that gives you a notice back, you need to print or save every page before you refresh the pages.)
Needless to say they told me that I needed to pay a (cancellation fee) because it was 48 hours before they said I cancelled the car that I never booked online. (Great Scam using their internet system) Who is check their software to prove otherwise!
The charge was going to be equal to 3 days rental.
Not only did they charge me the full amount of the rental it took them 2 days to refund me the said difference. The amount was for $ 681.67 USD Then they only refunded me $561.38. Keeping $120.29 for the car I never booked online or was available in their system!
We have all the e-mails and my bank is working on my refund with pleasure.
I'll keep everyone posted on the final outcome!
Internet Buyer Beware as you can book a car that you never agreed to book when it not available!
This report was posted on Ripoff Report on 10/09/2012 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/rentalcarscom/internet/rentalcarscom-No-Car-No-Refund-Internet-952741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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