- Report: #1100918
Report - Rebuttal - Arbitrate
Complaint Review: Rentalcars.com
Rentalcars.com56 Peter Street, Manchester, Select State/Province United Kingdom
Rentalcars.com Priceline Too late for a rental car Manchester
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I made arrangemnts to rent a car in Munich for 3 days.
I made my way to the Rail station to pick up the car and I was late the office closed at 4pm and I got there just after and had said that I would be there by 11:30 to pick it up. I tired to call the number provided and there was no answer it was fro Hertz. I came back the next day at 8am and tried to pick up my car and the lady at the desk said tha car was gone because I wasnt here within 2 hours of my time of 11:30. I let her know I had paid in advance for a 3 day rental and why wasn't my car still there and she said it was gone.
I told her I didnt undersatnd if I had paid for it for 3 days I should still have the remainder of the contract to use the car. I was told no. I had to make other arangements oh they had a car but the price was 3 x the amount. we took the train. I tried to get a refund from Rentalcars.com and they said no I had not canceled the car previous to 3 days and did pick the car up or call them - I pointed out the only nukber they gave me was Hertz and they were closed. They said the matter was closed and they would not refund any money.
This report was posted on Ripoff Report on 11/20/2013 10:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rentalcarscom/Manchester-Select-StateProvince-M23NQ/Rentalcarscom-Priceline-Too-late-for-a-rental-car-Manchester-1100918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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