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Report: #1341469

Complaint Review: Rescare Homecare - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Laurene T McKirnan — Chicago Illinois USA
  • Author Confirmed What's this?
  • Why?
  • Rescare Homecare Nationwide USA

Rescare Homecare: failing unit, no responsibility for anything except billing further!! This company is only good as long as you pay and their unit is not put to work! If it fails, they are not responsible, but would bill you LITERALLY TO (your) DEATH Natiowide Nationwide

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In 2014 we ordered and installed their OneTouch unit that " With the push of a button instantly calls a highly trained Telecaregiver who immediately responds to the emergency". The elderly client (87 at that time) obediently paid for over a year without ever using it or testing if it works.

In October 2015 a relative happened to be at the elder's apartment who decided to test it, and found out that it did not work. They called the Rescare, asked them to test the unit, and as a result found out that "the batteries were not good". Rescare promiced to ship out the batteries, and never did.

In two weeks (still paying their bills!) the client fell, and tried to use the famous "one-touch saviour", but to no avail. Fortunately, she did not die, but had been unconcious for a while until some service people in the building came to check on her. Hospital and lengthy recovery had followed. The client was able to move back home after two months and after having hired a personal assistant. 

The personal assistant called ResCare to cancel their service in january, 2016. Rescare customer Service peopole were infuriated and demended the pastdue bills to be paid before resolving any issues. The unit HAD NOT BEEN WORKING for months by then. After a number of phone calls during the months of January and February filled with attempts to resolve the issue or al teast get the batteries and get it to work, we were told that "the old units are not to be fixed", and "we could just dispose of it and order a new one"...

ResCare kept sending bills that kept multiplying as time went. The elderly client was not only NOT PROVIDED with a working unit, but also constantly harrassed by the customer service people calling and sending bills in. 

We have tried to settle the issue, but they kept bouncing us around to various people AND COMPANIES. In March, 2016 it turned out that "the one-touch response units were bought out by "Valued Relationships Incorporated" 1-888-500-1684. We called and talke to Derel, who explained that they were "JUST A MONITORING COMPANY", and in turn redirected us to Gloria at (708) 386-1500. After multiple calls to Gloria, we were sent to Julie Slaughter at (704)665-8545 (Billing for the state of Illinois - our home state). 

Calling Julie was only successful once, she promiced to call back after she lookes into the issue and adjusts the bill. We called 03/08, 03/14, 03/15, 03/17, spoke with someone by the name Dana, who refused to give any information and took messages for Julie Slaughter, who was incidentally out of the office until 03/21/16. Our last call was 03/27, same message left for Julia with Dana, NOTHING EVER HAPPENED! They have never called back.

Lo and behold, in December, we are receiving a new bill.... for the months of September, 2015 through February, 2016. That is for the months of the disaster because of their non-functioning unit, and for the months of our futile attempts to call them up and resolve the billing issue.

I have a feeling that I should not only file these types of reports (coming uo is BBB, which they are sertified with!?!?!), but also call up the elder abuse hotline!

BEWARE!!! It they stand behind all of the services they offer like this - DO NOT DEAL WITH THEM!!! FEAR for the lives of your close ones!

This report was posted on Ripoff Report on 12/05/2016 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rescare-homecare/nationwide/rescare-homecare-failing-unit-no-responsibility-for-anything-except-billing-further-t-1341469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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