- Report: #964843
Report - Rebuttal - Arbitrate
Complaint Review: RESCUECOM TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. RESCUECOM implements patented award winning system security, monitoring & fastest response service using only U.S. Based RESCUECOM Certified Level-3 Technicians. RESCUE COM, Microsoft Certified Partner in good standing since 1999. RESCUECOM, national computer repair company, providing 24/7 technology services including cloud-based & local tech support. RESCUECOM Certified Level-3 Technicians based in U.S. perform all RESCUECOM’s computer services.
rescuecomInternet United States of America
RESCUECOM REVIEW: RESCUECOM's executive team & employees dedicated to 100% Fast, Flawless customer satisfaction. No competitor in Computer Repair & Tech Support Industry can match RESCUECOM response time & technology.
*UPDATE: RESCUECOM pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. RESCUECOM recognized by Ripoff Report Verified™ as a safe business service.
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REVIEW UPDATE: January 2 2016: Rescuecom remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Rescuecom is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Rescuecom has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Rescuecom has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Rescuecom remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to RESCUECOM for its full commitment to quality customer service.
Ripoff Report's discussions with RESCUECOM have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. RESCUECOM listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
RESCUECOM’s CEO David A. Milman has informed us that his personal philosophy is to deliver computer repair and tech support that assures his customer’s safety and security on the Internet is his mission in life.
There are so many dangers and scammers online today that only the best security system and technology partner can prevent identity theft and privacy invasion. That is why he founded RESCUECOM in 1997: “To be the customers trusted technology partner in a world full of dangers and overseas threats.”
RESCUECOM software and technology development team is second to none. The systems and software, such as their registered trademarked SYSTEM ONE and iProtector, along with the RESCUECOM Internet Security Suite were designed from the ground up over the years to protect and secure RESCUECOM customers, their systems and personal information.
The management team understands only the best:
| ||U.S. Based Certified Level-3 Technicians|
Unlimited Computer Support Subscription
Onsite in one hour
Rescuecom Internet Security Suite
|SYSTEM ONE Patented Protection systems (6,898,435 & 8,832,424)|
Can assure our customers success with technology.
The information provided in this report below is based on comments made by David A. Milman during an onsite inspection held by a third party verification company with no biases toward Rescuecom.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Rescuecom is a computer repair and support company created by David A. Milman. Mr. Milman went on to describe his vision for the company, "Rescuecom delivers fast and flawless computer repair 24/7. My vision for the company is to be 'the' IT Support organization for people that do not have the ability to hire their own staff." Mr. Milman also delved into an explanation of their unique product, "our unlimited computer support subscription is only $29.99/month [which is] an unparalleled value in IT since it includes unlimited computer and technology support on up to 9 devices. All tech work is provided by U.S. citizens that have been in the IT field for over 10 years. Rescuecom calls our support techs Rescuecom certified Level-3 technicians because they are the best of the best techs available in the industry.”
Most of the leads acquired by Rescuecom arrive through inquiries on their website. After the initial interest Mr. Milman continued with the typical sales process for a potential client, "once the consumer becomes a Rescuecom member, our technician connects to the consumer’s computer and brings it up to spec as far as Windows/Mac updates [then] removes any malware and viruses, and loads iProtector and the Rescuecom Internet Security Suite. The customer then has the ability to open their own service calls either on our website in the 'My Account' section or on their computer through our patented monitoring and security system iProtector.”
CUSTOMER CARE & COMPLAINT RESOLUTION FROM RESCUECOM
During the onsite interview, Mr. Milman was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Milman explained that most people who inquire about their services are in a "desperate state" due to the importance of computer functionality. Because of this, "typically they do not care about the cost because they are in trouble. While Rescuecom never takes advantage of this situation we do expect to be paid for our service. So the problems start when the customer is no longer in trouble with their computer and they then decide they do not want to pay or continue their subscription. This is the biggest complaint, where people do not want to stay a member for a whole year, even though we require they agree to it on a recorded line and we send them a confirmation email of what they purchased." If customers press the issue Mr. Milman will cancel their subscription. This method of customer service has been a success for Rescuecom, "one particular customer that this occurred with actually placed a complaint on the ripoffreport.com, and I addressed the issue even before I knew she placed the report on the website. She then updated the report to acknowledge my good customer service. This customer called about 3 months ago and asked to speak with me. We had a good conversation and she asked if she could continue with our service. She is a customer to this day." If Rescuecom issues a refund or cancel a subscription we follow-up with the customer to make sure the refund was successful, and that the customer is satisfied with their experience.
When asked to comment on complaints posted on Ripoff Report's website Mr. Milman explained in detail the situation that led to the report, "this complaint is absurd. It’s by an employee of BJ's wholesale named Ethan Kepler. In the fall of 2014, I received a call from the East Syracuse Police Department that Rescuecom was dumping trash in the BJ's parking lot. I told the officer that was crazy, and he directed me to the BJ's wholesale club manager. I went to the wholesale club at 11pm at night and confronted the Customer Service Manager Ethan Kepler, he was a very cocky 28 year old that insisted it was my trash. When I asked to see it, he refused and said it was 'evidence' I told him it was not ours. When I returned to my office later that night, I found a bag of garbage at my office door labeled 'Return to sender.' I then complained to BJ corporate management and Ethan was fired. That is when Ethan went on the online smear attack. That is where the complaint emanates from, he was never an employee, a customer or a vendor. He knew and knows nothing about Rescuecom and lashed out like a child." In order to assure future clients Mr. Milman went on to describe the several accreditations Rescuecom has attained, " I have been in the computer services field for 30 years. Rescuecom has been in business since 1997. I have a B.S. in Computer Science from Syracuse University. Rescuecom is a Microsoft certified partner since 1999. All Rescuecom Certified Level-3 Technicians have at least 10 years of computer service and IT experience." Mr. Milman concluded to following in regards to any post on Ripoff Report's website, "Most of the claims are by competitors, ex-franchisees or customers that did not want to pay for service. However, back in 2008 and 2009 when we were franchising, that time period represents half of the complaints on the ripoffreport.com site. Those people have been made whole even though they did not do business with Rescuecom. They did business with our franchisees, which I suppose does make me personally responsible for them and their happiness. I take full responsibility for any issues customers have and get personally involved whenever I find out about a problem.”
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Milman stated, " I am very interested in the happiness of our customers and have made it clear to our customer service staff that we have to make sure every customer is satisfied 100% and that we deliver kind, courteous, professional and expert services.”
Rescuecom is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Milman further explains by stating, " it’s an honor. Ed is a brilliant man and I appreciate his acceptance of Rescuecom into his program. I am sure we will be working well together for years.”
RESCUECOM / STATEMENT FROM CEO DAVID A. MILMAN
"My name is David A. Milman, CEO of RESCUECOM. I would like to thank you for taking the time to review RESCUECOM.
RESCUECOM is not only my company, it’s my way of life.
I personally guaranty that you will love our services and welcome your comments, suggestions and questions. I am interested in your feedback anytime you are gracious enough to share it, call me anytime on my personal cell 1-315-882-1100.
Thank you for considering RESCUECOM.
RESCUECOM / STATEMENT FROM THE (PREVIOUS) ASSISTANT TO THE VICE PRESIDENT CHERIE RADLOWSKI (AND MOM!)
"I am very concerned about all of the pornography and lack of protection for children on the Internet. Children need to be protected from the biggest business on the Internet. The use of the best security system, the RESCUECOM Internet Security Suite has Parental Controls and a “Walled Garden” mode that blocks all child harmful websites.”
RESCUECOM takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, “Our Executive Team takes the daily task of protecting RESCUECOM customers as a challenge that never ends. The cohesion between executive team and employees dedicated to 100% Fast and Flawless customer satisfaction. There is no competitor in the Computer Repair and Tech Support Industry that can match RESCUECOM response time and technology. RESCUECOM CEO David A. Milman created a system so advanced and unique that two patents 6,898,435 & 8,832,424 have been issued for delivering fast and flawless computer repair and support. Four additional patents are pending. The unique nature of the RESCUECOM patented service system enables the delivery of unparalleled satisfaction and security. Protect yourself from scammers with RESCUECOM.
Ripoff Report was pleased to learn that RESCUECOM's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
RESCUECOM provides a fun challenging work environment, and takes the satisfaction of its employees extremely seriously.
RESCUECOM is a glassdoor.com “Engaged Employer.” Encouraging employees to expand their skills, education and knowledge every day. RESCUECOM also knows that fun has to be part of the work day as well and sponsors employee pet projects like:
“Borat-esque RESCUEBOOM Video”
“RESCUECOM Saves from Evil Animation”
“RESCUECOM Steve Animation”
RESCUECOM NEVER OUTSOURCES
"RESCUECOM along with Lockheed Martin recruited for press conference by Senator Charles Schumer to promote math and science in the United States as an example of a company that hires U.S. technology professionals.
RESCUECOM, unlike their competitors NEVER OUTSOURCES tech support overseas. You will never have to speak with someone that you don’t understand and you will never have to speak with someone from India or the Philippines for tech support again. With RESCUECOM, you will always get a local U.S. based RESCUECOM certified level-3 technical expert located in the good old U.S.A.
By keeping all employees and communications in the U.S.A. customers are safer and more secure on the Internet because RESCUECOM protects the customer’s identity, data and technology from scamming overseas hackers and criminals by delivering 100% guaranteed service.
RESCUECOM only employees the best of the best technicians anywhere.
All RESCUECOM Certified Level-3 technicians have not only been in the tech support industry for at least 10 years, but to become RESCUECOM certified they go through rigorous study and testing before they are allowed to shadow one of our working RESCUECOM Certified Level-3 technicians.
These phenomenal techs are why customer after customer refer RESCUECOM to family, friends and co-workers.”
STATED IMPROVEMENTS FROM RESCUECOM
"By delivering FAST and FLAWLESS computer repair and tech support, 24/7 and offering unmatched 100% satisfaction guarantees along with U.S. Based RESCUECOM certified level-3 techs, RESCUECOM is dedicated to deliver the highest quality and fastest response service, whether its local onsite computer repair or immediate remote tech.
RESCUECOM is dedicated to providing flawless tech support service anytime, anywhere, any device. We care about you, our customer and are invested in our patented technology, systems and services to assure your complete 100% satisfaction.
RESCUECOM recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, RESCUECOM has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Milman, Ripoff Report is convinced that RESCUECOM is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
rescuecom ripoff! contacting customer service is like talking to a wall InternetSigned up on 4th September, computer locked up on the 10th. Called for service, waited one and a half day and got no response so I took care of the problem myself and wrote customer service at rescuecom to let them know I was unhappy and to please cancel the service on the 11th September. I got one response telling me that I had signed for a year and too bad; basically. They have not responded to any more messages from me and I still do not know what they are charging me for. I guess I was wrong in thinking that if you are unhappy with a service you have bought and cancel within a resonable time period (7 days) the company should honor that request. I don't want money refunded, just cancel the service(?) and stop charging.
This report was posted on Ripoff Report on 11/05/2012 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/rescuecom/internet/rescuecom-ripoff-contacting-customer-service-is-like-talking-to-a-wall-Internet-964843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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