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Report: #1065741

Complaint Review: Reservation Counter - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: rhonda — collingswood New Jersey
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  • Reservation Counter Internet USA

Reservation Counter Travelscape Expedia Very Deceptive Internet

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 On June 17th I went to the Country Inn and Suites website to reserve a room to be used in August.  I made the reservation and did not receive a confirmation from the hotel as I usually do.  Today July 8th, I called the hotel directly only to be told that they did not send me a reservation confirmation because I had booked thru Expedia.  This was not the case.  I called Expedia and they did not have a reservation and proceeded to transfer me to another agent whose name or company I could not understand as they were not speaking English.  Although they asked for my credit card number to confirm which I did not give them, they could not find a reservation for me either.  I then went back into my spam mail and found a confirmation from Reservation Counter for the date requested.  I called them (India I believe) and was told that I did in fact have a reservation thru them and that it was fully paid using my credit card.  I did not authorize the use of my credit card for anything more than "holding" the room.  I have done this many times for many hotels and have never been charged until our arrival.  I explained that I had gone on the hotels website and was told that to avoid this in the future I should, "call the hotel directly to make a reservation"  This leads me to believe that they somehow link to the hotel website and portray themselves as legitimate hotels.

I was not advised anywhere that I was booking thru a third party booking system.  It is deceptive and wrong.  I called the credit card company and was given another number to call, the one on my credit card statement that has not been received at my home yet.  I called the number 877-283-5585 and was told that I was the one who gave the credit card information and this is my own doing. 

I hope that others are not so unfortunate. 

This report was posted on Ripoff Report on 07/09/2013 07:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/reservation-counter/internet/reservation-counter-travelscape-expedia-very-deceptive-internet-1065741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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