Reservation Rewards Joined Classmates and Reservation Rewards fraudlently charged my debut card for $10.00! ripoff Internet *EDitor's Suggestions on how to get your money back into your bank account!

When you joined Classmates.com, you may not know that the default renewal is set to 'automatic'. That is, when your current subscription expires, you will automatically be billed again for another renewal perios. If you don't want this to happen, go to your account settings and change it to 'manual' I've done this because in my opinion, classmates.com isn't what I'm looking for, but I'm giving them a chance. Actually, most of my classmate from 1966 were from the pre-computer age and I don't think many of them are computer literate

Note: This is also true of 'Reunion.com' site.

Periodically check your account settings to ensure that it hasn't be reset to 'automatic' renewal.

When you joined Classmates.com, you may not know that the default renewal is set to 'automatic'. That is, when your current subscription expires, you will automatically be billed again for another renewal perios. If you don't want this to happen, go to your account settings and change it to 'manual' I've done this because in my opinion, classmates.com isn't what I'm looking for, but I'm giving them a chance. Actually, most of my classmate from 1966 were from the pre-computer age and I don't think many of them are computer literate

Note: This is also true of 'Reunion.com' site.

Periodically check your account settings to ensure that it hasn't be reset to 'automatic' renewal.

When you joined Classmates.com, you may not know that the default renewal is set to 'automatic'. That is, when your current subscription expires, you will automatically be billed again for another renewal perios. If you don't want this to happen, go to your account settings and change it to 'manual' I've done this because in my opinion, classmates.com isn't what I'm looking for, but I'm giving them a chance. Actually, most of my classmate from 1966 were from the pre-computer age and I don't think many of them are computer literate

Note: This is also true of 'Reunion.com' site.

Periodically check your account settings to ensure that it hasn't be reset to 'automatic' renewal.

When you joined Classmates.com, you may not know that the default renewal is set to 'automatic'. That is, when your current subscription expires, you will automatically be billed again for another renewal perios. If you don't want this to happen, go to your account settings and change it to 'manual' I've done this because in my opinion, classmates.com isn't what I'm looking for, but I'm giving them a chance. Actually, most of my classmate from 1966 were from the pre-computer age and I don't think many of them are computer literate

Note: This is also true of 'Reunion.com' site.

Periodically check your account settings to ensure that it hasn't be reset to 'automatic' renewal.

After I posted my complaint here about how I was charged $10.00 to my credit card by Rservation Rewards after I joined Classmates.com.I emailed Classmates and they helped me get my money back.

Here is my correspondence with Classmates as follows:

To: membercare@mc.classmates.com
Subject: Other site feature questions


When I joined the site there was a popup at the end of my membership for $10.00 discount coupon for Reservation Rewards. It said to print it out and you could use it at any store to save money. Since I do not have a printer I never printed this out I paid for my Classmates membership with my debut/credit on card and I have access to this account online.

On May 29th I noticed I had a charge to my account from Reserevation Rewards for $10.00. I called and asked why I was charged this fee since I never printed this coupon out or have used their site. They told me, I was charged since I clicked on the link when I joined Classmates and that it was part of the Classmates membership package.
They also told me that I will not be refunded!

This is fraud to charge someone without their knowledge and I have placed a complaint on the Rippoff.com site.

I want you to know about this since, I now would like to cancel my membership to your site.

Its really nothing personal, but, I am very upset that I was part of a fraud. If you go to www.ripoffreport.com, you will see that Iam not your only customer who was scammed by this other site.
Please look into this and get rid of that pop up on your site!

Lisa


Hi Lisa,



Thank you for contacting Classmates. I'm more than happy to assist you.


Thank you for sending us your concerns regarding your experience and theweblo
charges to your credit card. According to our records you accepted an offer with one of our partners, Webloyalty, who offers Reservation Rewards.

In response to your communication to us, we will advise Reservation Rewards to cancel and refund (if applicable) your membership immediately. You will receive an email response within 48-72 hours from their customer service team verifying your request.

I understand and appreciate your frustration in trying to understand the billing on your credit card. I'd like to provide you with a little background that may help to explain why this happened. When you completed your Classmates Gold membership purchase or renewal, you were presented with an opportunity to participate in a free trial offer with Reservation Rewards. This offer was presented on its own individual page and included highlighted "Offer Details" and buttons labeled "Yes" and "No Thanks".

In order for your Reservation Rewards membership to be activated you would have had to enter your email address and selected the "Yes" button. By selecting "Yes" you authorized Classmates to provide your information to Reservation Rewards. Immediately above the boxes where you entered your email address is the statement: "By entering my email address as my electronic signature and clicking YES, I have read and agreed to the Offer Details and authorize Classmates.com to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing".

The Offer Details, which were provided next to the "Yes" and "No Thanks" buttons, stated the length of the free trial, auto renewal information, the amount of the subscription fee, as well as a toll free number for cancellation. During the trial membership, Reservation Rewards sent out welcome and billing notification emails to the address you provided so that you may cancel and avoid being billed past the free trial period.

Again, I have requested cancellation and a refund (if applicable) for your subscription with Reservation Rewards. In the meantime, should you have any further questions or concerns, please feel free to contact Webloyalty's Reservation Rewards customer service team directly by email at customerservice@reservationrewards.com or via their toll-free number, 1-800-889-8776.

For more information regarding our Credit Card policy, visit http://www.classmates.com/cmo/terms.jsp .

Thank you for your membership and participation in the Classmates community.

I hope this information was helpful. If I can be of further assistance, please let me know.


Sincerely,


Steffy
Classmates Member Care Department
www.classmates.com


A few days later I went online to check my credit card and I was credited back the $10.00 charge.

My advice to other is to always look carefully before joining any site for the pop up advertisements---If they look to good to be true --they are !

Lisa