- Report: #1164936
Report - Rebuttal - Arbitrate
Complaint Review: Residential Gourmet
Residential Gourmet15681 N. Cave Creek Rd Suite 3 Phoenix, Arizona USA
Residential Gourmet Deceptive, Shady, Not honest, does not honor their own business brochure statements Phoenix Arizona
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Residential Gourmet is a VERY POOR excuse of a business. They do not honor their brochure statements guarenting their products. I too succumed to the high presure sales pitch and wish I had taken the time to review this company. In my defense the salesman handed me their brochure which states the law on door to door sales. Guaranteeing me that I could change my mind when my spouse got home and cancel the entire purchase if we decided against it ! Their own brochure ( which is also the law on door to door sales) state that the consumer has a 3 day cooling off period in which, if you change your mind you can write the busisness with which you made your purchase from a letter of cancellation, and as long as they recieve it within 3 days you can cancel with a full refund. THIS IS A LAW. Which I did send a certified letter following my impulsive purchase the very next day!
You guessed it ! They refused to pick it up ...I have tracking numbers which show no one was willing to accept it at their main office! WOW!
The day after I made my purchase I regretted it. Sent my cancelation letter as I was instructed to do on the back of their brocure. I also followed up with a call to the salesman Rob (who left me his cell number on the back of my brochure) as to how to go about giving them their product back in a timely manner. Rob answered my call that one time but once he found out that I was canceling my order, has since blocked all calls from me. A TRULEY SHAFTING MOVE!
All calls to their main office in Cave Creek AZ have also gone un-returned. I have called and left messages numerous times. I was promised a call back the one time I actually got someone to answer their phone, guess what?! Never happened! S
This company is HORRIBLE! Do not buy anything from them! Unfortunately until they get shut down people will continue to get scammed by their very persuasive , high pressure unethical sales pitch promising you everything to make a sale but not keeping their word!
This report was posted on Ripoff Report on 07/25/2014 09:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Residential-Gourmet/Phoenix-Arizona-85032/Residential-Gourmet-Deceptive-Shady-Not-honest-does-not-honor-their-own-business-broch-1164936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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