- Report: #1169350
Report - Rebuttal - Arbitrate
Complaint Review: Resorts Anytime Hilton Head SC
Resorts Anytime Hilton Head SC33 Office Park Road, Suite 221 Hilton Head Island, South Carolina USA
Resorts Anytime Hilton Head SC Lied about prices for developer week and savings on other vacations Hilton Head Island South Carolina
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On 8-6-11 my wife and I purchased the Presidential Membership Package from Resorts Anytime. Included in this package is a "developer week" stay at Coral Resorts in Hilton Head.
I was told by my salesperson that this week would cost us $200.00 if we chose to stay there and it was not a dedicated week, whatever was open we could take. We had a tour of the resort and loved it, this was the main reason we purchased. Our purchase price was $2495.00, then a yearly fee of 139.00. We were unable to travel due to our 2 children being born since the purchase, until this year.
I recently called to book and they said it would be more than $1500. for this developer week trip. I told them what was told to me and they said it was wrong. I called the manager, Rodney Yurco, he was on vacation and told to call back in a week. Called next week and left a message 8-11-14, no call back. Called again 8-12-14 and spoke with him. told him I wanted a full refund of $2495 plus 2 years of yearly fees and he said he can't do that. I told him what the salesperson said and he stated that the salesperson is dead and he can't ask them what was said, he obviously is saying this as a way out of refunding my money. He was acting like I was making this up and made it seem like if they were alive he could straighten it out, but obviously he was using the death as an excuse. After arguing he stated absolutely no refund will be given, I told him I would be filing this complaint and he didnt care. He also said that I should complain to Coral Resorts but this makes no sense since the salesperson worked for Resorts Anytime not Coral Resorts. He also said that I didn't get the developer week and it should not have been offered to us, we have the developer week addendum as part of the package.
Also the prices I was given for other trips were false and I could book these trips on my own for the same price or slightly less on my own, without the vacation club at all. My wife has also called numerous times and left messages to help resolve this but nobody ever calls back.
Do not do business with them, I have since done research on them and they have an "F" rating with the Better Business Bureau and there is a class action lawsuit against them. I will update if anything happens.
This report was posted on Ripoff Report on 08/12/2014 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Resorts-Anytime-Hilton-Head-SC/Hilton-Head-Island-South-Carolina-29928/Resorts-Anytime-Hilton-Head-SC-Lied-about-prices-for-developer-week-and-savings-on-other-1169350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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