• Report: #1105151

Complaint Review: Resource Edge / TalentHook

  • Submitted: Sat, December 07, 2013
  • Updated: Sat, December 07, 2013

  • Reported By: Unhappy User — Sioux Falls South Dakota
Resource Edge / TalentHook
6375 S Pecos Rd, Las Vegas, NV 89120 Las Vegas, Nevada USA

Resource Edge / TalentHook Deceptive Sales Practices - refusal to cancel service and refund fees + horrible product Las Vegas Nevada

*UPDATE Employee: False Story

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The sales person with Resource Edge / TalentHook assured us if the product did not work to our expectation, we would receive a full refund.  The product did not work, enhancements and workarounds promised in the sales process did not materialize and we asked for a refund.  NO REFUNDS.  Be wary of this vendor.  They are not to be trusted.  Read your contract VERY closely and follow their rules for cancellation or you will be charged again and again.  This company is out to take your money and keep it.  No scruples here.  I hope others that have experienced this with Resource Edge and TalentHook write reviews and put this scum of a company out of business.  


This report was posted on Ripoff Report on 12/07/2013 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Resource-Edge-TalentHook/Las-Vegas-Nevada-89120/Resource-Edge-TalentHook-Deceptive-Sales-Practices-refusal-to-cancel-service-and-refu-1105151. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

False Story

AUTHOR: Larry - ()

Resource Edge has been in business since 1999 providing specialized software tools for recruiters.

With over 3,000 licensed users of our subscription service many customers have been with us for 10 years or more.

Customers sign a contract of 3, 6 or 12 months with VERY CLEARLY STATED terms. Contracts auto-renew if not cancelled 30 days before the end/renewal date.

Any person with the buying authority is expected to be organized enough to put basic vendor contract renewal dates on their calendar and make renewal decisions accordingly. Cancellations within the contract terms can be made with a simple e-mail to us. 

 

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