• Report: #905276

Complaint Review: restaurants express

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  • Submitted: Sun, July 01, 2012
  • Updated: Mon, July 02, 2012

  • Reported By: lalala — laguna hills California United States of America
restaurants express
lambart road Internet United States of America

restaurants express marcus geasicke Restaurants Express is a scam and rip off! And so is Marcus Geasicke Internet

*UPDATE Employee: Restaurants Express has great customer service...

*UPDATE Employee: Restaurants Express has great customer service...

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I ordered food for delivery from restaurants express, When the food delivery guy showed up at my door he looked as if he was on drugs and i smelled the scent of weed. He then started taking food out of this container and i witnessed a roach crawl out the side! i refused the food and called the company. I spoke to Marcus Geasicke, He was rude unprofessional and charged my card for 175.00 even after i declined the food DO NOT ORDER FROM THIS COMPANY! Marcus Geasicke is a rip off and scam and so is this company.

This report was posted on Ripoff Report on 07/01/2012 08:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/restaurants-express/internet/restaurants-express-marcus-geasicke-Restaurants-Express-is-a-scam-and-rip-off-And-so-is-905276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Restaurants Express has great customer service...

AUTHOR: Restaurants Express - (United States of America)

I am very unhappy that your site decided to post this nonsense.  I and my company Restaurants Express take customer service very seriously, and this post on your site is totally fasle and slanderous!  I believe this post is a payback for a post for a CBM financial and Christopher Munoz that I posted on your site earlier this year.  About 2-3 months ago Mr. Munoz order food from my company and paid us with a invalid check.  I tried to collect payment for our delivery and he never paid us so I created a report on your website detailing how his company is a front for fraud.  But I wasnt the only person doing so as I saw other posts from other companies saying he defrauded them aswell.  Now you might say that he was the person ordering, and it was his expierence he was detailing.  But The are numerous mistakes from that post.  Number one is we do not deliver to Laguna Hills.  Number two is I (Marcus Gensicke not Geasicke!)am the General Manager for the dispatch office and the person said he spoke with me at the call center.  I do not pick up phone calls for customer service, nor have I ever done that in my 6 years with this company.  Number three is that if you look us up on yelp we have numerous customers telling how great of a service we are and how we will go above and beyond the normal delivery service.  I believe this post is highly slanderous by Mr. Munoz, and or his company CBM financial because I posted his actions on not only your website, but his personal facebook, and his companies facebook about how he is cheating business out of their services.  I would be happy to talk on the phone about this matter with any one of your representitives at anytime, but I would like my name and of course this post removed from your website as soon as possible!  My number to my dispatch office is 714-255-9761 and you can reach me at anytime during the hours of 9 am to 1:00 pm
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#2 UPDATE Employee

Restaurants Express has great customer service...

AUTHOR: Restaurants Express - (United States of America)

I am very unhappy that your site decided to post this nonsense.  I and my company Restaurants Express take customer service very seriously, and this post on your site is totally fasle and slanderous!  I believe this post is a payback for a post for a CBM financial and Christopher Munoz that I posted on your site earlier this year.  About 2-3 months ago Mr. Munoz order food from my company and paid us with a invalid check.  I tried to collect payment for our delivery and he never paid us so I created a report on your website detailing how his company is a front for fraud.  But I wasnt the only person doing so as I saw other posts from other companies saying he defrauded them aswell.  Now you might say that he was the person ordering, and it was his expierence he was detailing.  But The are numerous mistakes from that post.  Number one is we do not deliver to Laguna Hills.  Number two is I (Marcus Gensicke not Geasicke!)am the General Manager for the dispatch office and the person said he spoke with me at the call center.  I do not pick up phone calls for customer service, nor have I ever done that in my 6 years with this company.  Number three is that if you look us up on yelp we have numerous customers telling how great of a service we are and how we will go above and beyond the normal delivery service.  I believe this post is highly slanderous by Mr. Munoz, and or his company CBM financial because I posted his actions on not only your website, but his personal facebook, and his companies facebook about how he is cheating business out of their services.  I would be happy to talk on the phone about this matter with any one of your representitives at anytime, but I would like my name and of course this post removed from your website as soon as possible! 
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